Insurance Customer Service Representative

Customer Service Representative

CPH Insurance is committed to delivering exceptional service and innovative insurance solutions to our customers. We pride ourselves on maintaining a collaborative, team-oriented culture where employees are empowered to contribute, grow professionally, and make a meaningful impact on the customer experience.

CPH Insurance is seeking a Customer Service Representative to support customers through the administration of insurance products and claims processes. This role is responsible for assisting customers via phone and email, facilitating claims administration, supporting underwriting activities, and contributing to ongoing technology and process improvement initiatives.

The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment.

Key Responsibilities

• Assist customers with navigating insurance products and digital platforms via phone and email.
• Facilitate the claims submission and review process, ensuring timely and accurate handling of claims activity.
• Support underwriting functions by reviewing information and helping maintain the integrity of insurance programs.
• Partner with technology and product development teams by identifying and communicating system issues, enhancement opportunities, and user feedback.
• Maintain accurate records and documentation related to customer interactions and claims activity.
• Deliver exceptional customer service while resolving inquiries, concerns, and requests.

Qualifications

Education & Experience

• Bachelor's degree preferred.
• Property & Casualty Insurance License preferred.
• Prior experience in insurance, customer service, claims administration, underwriting support, or a related field is preferred.
• Spanish language proficiency is a plus.

Skills & Attributes

• Strong multitasking and organizational skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a results-oriented mindset.
• Comfortable working independently and making informed decisions.
• Customer-focused with the ability to remain composed, flexible, and professional in challenging situations.
• Ability to thrive in a collaborative, team-oriented environment.
• Willingness to learn, adapt, and support evolving business needs.

Work Environment

• Hybrid position based in downtown Chicago.
• Ability to commute to the Chicago office is required.

Benefits

• Competitive compensation package
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Hybrid work opportunity
• Career growth and advancement opportunities
• Collaborative and team-oriented work environment

Salary Description $55,000-$65,000 per year