Assistant Manager

Assistant Manager

Position Summary: Responsible for managing restaurant operations in conjunction with or in the absence of the Restaurant Manager. Also responsible for training and leading team members in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.

Key Duties/Responsibilities:

• Constantly sets the example by maintaining visibility and interacting with guests.
• Models a "guest comes first" attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.
• Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
• Responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution.
• Interacts effectively with diverse groups of people and does not have or display any biases.
• Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe.
• Treats all employees with care and respect.
• Motivates and inspires employees to achieve high performance while adhering to Company procedures.
• Provides feedback and recognition. Willingly accepts feedback from management.
• Actively listens and communicates timely, clearly, and accurately with management team and team members.
• Remains calm when challenged or placed under pressure.
• Values effective job performance and ensures restaurant team receives recognition and expression of gratitude.
• Recruits, selects, trains, develops and evaluates restaurant employees.
• Monitors staffing levels to ensure sufficient development and talent.
• Ensures systems for training employees on workstations are fully implemented and adhered to.
• Identifies and develops internal candidates for management and Team Leader positions.
• Recognizes and rewards employees appropriately.
• Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.
• Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period.
• Develops and executes action plans to increase restaurant sales and profitability.
• Monitors costs and ensures adherence to budgets and restaurant goals.
• Makes decisions based on experience, policy and procedures, alignment with Jackiana LLC, Jacksouth, LLC, Jackolina, LLC, and Jack in the Box in good standing with the community.

Qualifications:

• Internal promote preferred (already meets the requirements for Team Member, Team Leader; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).
• High School Diploma/Equivalency.
• Minimum of 6 months JIB or like experience.
• 100% certified in all workstations.
• Excellent interpersonal skills.
• At least 18 years old.
• Must complete any and all Assistant Manager training classes.
• Must attain ServSafe certification or other as required.
• Ability to perform and understand basic math concepts.
• Proven analytical skills.
• Good organization and planning skills.
• Must be able to work 40 hours per week depending upon the needs of the business.
• Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.