Cleared Product Support Engineer

The opportunity The Senior Technical Support Engineer for Government provides Technical Support for the U.S. public sector Adobe customer base. Key elements of the role involve handling technical issues and ensuring our customers are set‑up for success. You will field questions, log and work high priority issues for bugs and feature requests, meet with customers regularly virtually and in‑person, and handle customer issues while working with the extended Adobe business units (Support and Engineering). The over‑arching goal is to ensure that you can anticipate and avoid issues, identify and mitigate against risk, and help make Adobe products better for government customers. What you’ll do First point of contact for customer concerns relating to technical issues/questions Advocate for our Customer’s and represent their needs with internal product and engineering teams Provide response/update/resolution to technical inquires within established Service Level Agreement guidelines Ensure you have an understanding of the Customer’s priorities and how technical issues are impacting their business and customer base Provides proactive Issue Status updates to required parties Trouble‑shoot/qualify cases before advancing into Engineering Answer questions regarding product functionality and usage Solve implementation problems Product Content Creation (KB articles, whitepapers, forum participation) Provide Knowledge Transfer sessions to help reduce issues into Adobe Expand your understanding of Adobe products thru individual and group enablement sessions, interactions with product/engineering teams and working side by side with other Technical Support Engineers on your team What you need to succeed An active TS/SCI U.S. Government Security clearance is required Geographically located for daily commuting to Tysons, Virginia Experience in customer care/customer support Windows/Linux server knowledge to include installation, administration, upgrading, and resolving issues Strong Technical knowledge of Java application servers and relational databases Strong organizational skills with attention to detail Advanced written and verbal communication skills Appreciation of government security controls and related IT requirements Bachelor’s degree or equivalent experience Experience with Adobe products desired, such as Adobe Experience Manager and PDF forms Experience with cloud deployments such as AWS & Azure also appreciated Compensation Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $97,300 – $180,050 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Non‑sales roles starting salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long‑term incentives in the form of a new hire equity award. State‑Specific Notices California Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado Application Window Notice Mar 23 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Equal Employment Opportunity Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Accessibility Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr Adobe