Operations Manager

Operations Manager

JOIN HexClad | We're HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay's endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Our highly profitable omnichannel success is disrupting the traditional impact of cookware. We create home moments, embracing the heart of success through food memories made at your table.

We've cultivated a powerhouse team and believe you might have the necessary skill set to join our revolution.

If you're passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply.

YES, CHEF! | We are seeking an experienced Operations Manager to oversee and optimize all aspects of domestic fulfillment while also connecting the dots across logistics, demand planning, and overall operations. This role requires a strong analytical mindset to interpret data, identify trends, and develop strategies that improve efficiency, reduce costs, and enhance customer satisfaction. The ideal candidate has experience in eCommerce and supply chain operations, with a proven ability to manage logistics partners while collaborating cross-functionally to align fulfillment with broader business goals. Come get in our kitchen and help us shape the future of cookware for everyone.

Location | In Office, LA HexQuarters

Time Zone Expectations | PST

Details | Full Time- Exempt

Reporting to | Sr Fulfillment Manager

TASTE SUCCESS | As our Operations Manager, you will lead the performance and strategy of our U.S. fulfillment and inbound logistics network. From managing 3PL and freight relationships to owning key KPIs like OTIF and cost-per-order, you'll play a central role in driving operational excellence across DTC, wholesale, and retail channels. You'll collaborate cross-functionally with planning, CX, and finance teams to improve service, reduce costs, and scale infrastructure for growth. If you thrive in a fast-paced environment and bring experience in logistics, fulfillment, and systems integration, this role offers the opportunity to make a meaningful impact in a high-growth brand.

• Team Leadership & Cross-Functional Alignment: Lead and develop fulfillment team members, setting clear expectations, coaching performance, and supporting career growth. Serve as the operational point of contact across supply planning, CX, finance, to align priorities and drive execution. Foster a culture of accountability, continuous improvement, and proactive problem-solving within the fulfillment function.
• Fulfillment Operations & Execution: Own the end-to-end performance of the U.S. fulfillment network across DTC, wholesale, and retail orders. Ensure accurate, on-time, and cost-effective order fulfillment through routing logic, wave planning, and SOP development. Partner with tech teams to optimize ERP, IMS, and OMS integrations and drive fulfillment automation.
• Inbound Logistics & Inventory Flow: Manage inbound freight from U.S. ports and domestic vendors to 3PL distribution centers. Align inbound delivery schedules with planning forecasts and warehouse capacity to prevent congestion. Optimize LTL, FTL, and container freight strategies to improve transit times and reduce cost-per-unit. Ensure ASN accuracy, compliance with routing guides, and adherence to 3PL receiving SLAs.
• Reporting & Performance Management: Own core operational KPIs: OTIF, cost per order, receiving lead time, warehouse utilization, and transit performance. Build and maintain dashboards that translate fulfillment and freight data into insights. Provide leadership with strategic recommendations grounded in operational performance metrics.

Requirements

• 5+ years of experience in fulfillment operations, logistics, or supply chain management, with at least 2 years in a leadership or managerial role, managing 3+ direct reports.
• Experience at a mid-size or large company (>$75M revenue)
• Prior experience in DTC, eCommerce fulfillment and retail
• Strong leadership and team management skills, with the ability to motivate and inspire a team to achieve goals and objectives.
• Excellent organizational and problem-solving skills, with the ability to effectively prioritize tasks and make data-driven decisions.
• Deep knowledge of 3PL operations, domestic freight, and inbound coordination.
• Track record owning performance KPIs like OTIF, cost per order, and fulfillment accuracy
• Comfortable working across ERP, OMS, WMS, and shipping platforms
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
• Knowledge of warehouse operations, shipping regulations, and best practices in fulfillment management.
• Love of food and cooking! Cooking skills and/or experience in the culinary industry are a plus.

SHARED MEALS | The role is great, and there's more in it for you!

Compensation | Exact compensation may vary based on skills, experience, and location.

Bonus | Annual bonus potential

Health | 100% of the employee premium covered on select choice plans, and offers dental+vision

401k | up to a 4% match of salary on 401k contributions

Unlimited Time Off | An unlimited approach to support your time away from work

Cookware | Upgrade your home with employee perks