Operations Associate

Operations AssociateJoin our team to help create and develop the future of live entertainment and sports in Orange County!Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be BoldThe starting hourly rate for this position is $21.00 per hour.The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions.ResponsibilitiesThe Operations Associate will be assigned to one or more of the following skill areas:Front Desk/Reception:Communicate rink program information to GuestsOperate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activitiesCoordinate locker room check-in and check-out proceduresGreet and assist Guests throughout the facilityAnswer the telephone in a cheerful, courteous, and timely mannerSkate Counter:Efficiently distribute skates and assist Guests in proper skate size selection.Manage customer flow, including timeliness of service and line flowCollect, inspect, and properly store skates in the correct locationSharpen/maintain rental skates for quality performance/presentationSnack Bar (Not at Great Park Ice):Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operationEfficiently and accurately perform daily cash-handling activitiesSkillfully operate food and beverage equipment machines and prepares product in a proficient mannerManage customer flow, including timeliness of service and line flowSkate Guard:Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areasMonitor rink conditions; remove debris from rink surfaceMust be able to skate for up to 2 hours or willing to learn to skateMaintain an encouraging and attentive demeanor throughout the sessionMonitor the safety of skaters, including proper usage of skates and other equipmentScorekeeper:Efficiently and accurately perform scorekeeping dutiesCommunicate effectively with referees in fast-paced, dynamic environmentParty Host:Set up and decorate the party room prior to guest's arrivalSet up appropriate facility signageMaintain a positive and attentive demeanor throughout the partyProvide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skateAll above areas are responsible for:Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate AssociateDemonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest ServiceAdhering to First Aid and emergency guidelines and proceduresBeing alert to and communicating safety/security problems to Shift Manager in a timely mannerAdhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guestsMaintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and officesAssisting in annual maintenance projectsPeriodically, efficiently performing clerical activitiesMaintaining a professional and organized demeanor when dealing with both internal and external GuestsProviding services as required for special events, tournaments, and competitionsPerforming various tasks as necessitated by Guest Service or facility requirementsAdhering to all Rinks policies and proceduresSkillsMust be 16 years of age or olderIs a highly motivated self-starter who is service-minded, enthusiastic, and energeticDemonstrates an understanding of The Rinks commitment to quality service, products, and entertainmentPossesses strong interpersonal and communication skillsConsistently maintains a pleasant, professional, and approachable styleThrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalitiesAble to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)Meet minimum reading, writing, and mathematical requirements where necessaryRink operations experience a plusKnowledge, Skills and ExperienceEducation - Less Than High SchoolExperience Required - 0-1 YearCompany: The Rinks FoundationOur Commitment:We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.Thanks for your interest in becoming part of OCVIBE!