Emergency Room Supervisor / Charge Nurse ( Nights )

White Rock Medical Center White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, serving Dallas, Garland, Mesquite, and surrounding areas. The Emergency Department Charge Nurse/Supervisor provides clinical leadership and operational oversight of the Emergency Department during assigned shifts, ensuring safe, efficient, and high-quality patient care delivery while managing daily operations, staff coordination, and regulatory compliance. Essential Duties and Responsibilities Clinical Leadership Provide direct oversight of all clinical activities in the Emergency Department during assigned shift. Ensure appropriate patient triage, assessment, and treatment protocols are followed. Assist with critical patients and complex clinical situations as needed. Monitor patient flow and implement strategies to optimize throughput and reduce wait times. Ensure proper handoff communication between shifts and with admitting units. Operational Management Manage daily staffing assignments based on patient acuity and volume. Coordinate with nursing staff, physicians, ancillary services, and support departments. Address patient and family concerns, complaints, and service recovery needs. Ensure adequate supplies, equipment, and resources are available. Manage bed placement and coordinate with admitting departments for patient transfers. Staff Supervision Supervise, mentor, and support ER nursing staff and support personnel during shift. Conduct real‑time performance feedback and coaching. Address attendance, behavioral, or performance issues as they arise. Facilitate communication between staff and leadership. Participate in staff recruitment, onboarding, and competency validation. Quality and Safety Monitor and enforce compliance with regulatory standards (CIHQ, CMS, state regulations). Ensure adherence to infection control protocols and environmental safety standards. Participate in quality improvement initiatives and safety reporting. Investigate incidents, near misses, and adverse events; complete required documentation. Support culture of safety initiatives. Administrative Responsibilities Participate in daily operational huddles and communicate shift priorities. Document shift activities, incidents, and staffing challenges. Support EMR optimization and proper documentation practices. Contribute to departmental policies, procedures, and strategic planning. Qualifications Current Texas RN license in good standing. Minimum 5 years of emergency nursing experience. Minimum 2 years of charge nurse or supervisory experience in an emergency setting. BLS, ACLS, PALS, and TNCC certifications (or ability to obtain within 90 days). CEN (Certified Emergency Nurse) certification required within 1 year of hire. Strong knowledge of emergency nursing standards, EMTALA regulations, and CIHQ requirements. Demonstrated leadership, critical thinking, and conflict resolution skills. Preferred Bachelor of Science in Nursing (BSN). Experience with EMR systems. Previous experience in multi‑facility healthcare systems. Experience with quality improvement methodologies. Competencies Clinical expertise in emergency and trauma care across all age groups. Strong communication skills with patients, families, physicians, and interdisciplinary teams. Ability to make sound decisions under pressure and manage multiple priorities. Proficiency in conflict resolution and difficult conversations. Commitment to fostering positive team culture and employee engagement. Understanding of regulatory compliance and accreditation standards. Flexibility and adaptability in a dynamic healthcare environment. Physical Demands Ability to work 12‑hour shifts with extended periods of standing and walking. Capacity to lift, turn, and position patients (up to 50 lbs with assistance). Manual dexterity for clinical procedures and computer documentation. Visual and auditory acuity to monitor patients and equipment. Ability to respond quickly to emergency situations. Work Environment Fast‑paced emergency department with varying patient volumes and acuity levels. Exposure to infectious diseases, bodily fluids, and hazardous materials. Potential exposure to combative or emotionally distressed patients. 24/7 operation requiring shift work including nights, weekends, and holidays. On‑call expectations for staffing emergencies or critical incidents. Organizational Expectations Uphold White Rock Medical Center's mission, values, and anchor mission commitments. Participate in Hospital Week activities, town halls, and employee engagement initiatives. Support nursing culture improvement efforts and leadership development. Contribute to strategic planning and transition from reactive to proactive operations. Maintain professional development and continuing education requirements. Experience and Education Experience: Communication, organizational, computer skills, team player, work independently and under quickly. Education: Graduate of accredited school of nursing. 1–2 years of ED experience preferred. BSN preferred. Licensure/Certifications: Current professional RN license issued and/or recognized by Board of Nurse examiners for the State of Texas. BLS and ACLS required. PALS or ENPC certification required within 6 months of hire. TNCC preferred. Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr