Sales Support Specialist - ARC

Job Description

Job Description

Our Story

Adorama Rental Company (ARC) is the leading equipment rental house for high-end digital cinematography tailored to creative professionals and productions of all sizes. Whether you're a filmmaker, photographer, or producer, we provide an extensive inventory of cutting-edge gear, tools, accessories, and services to bring your vision to life.

Backed by decades of industry experience and the trusted Adorama name, ARC offers end-to-end rental solutions, camera and lens testing, dedicated account managers and seamless, personalized service designed to keep your project moving forward—no matter the scale or complexity.

Our Leadership Principles

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered:  We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper:  We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up:  We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful:  We assume positive intent, listen actively, and support one another.

What You'll Do

We are seeking a detail-oriented and driven Sales Support Specialist to support a key member of our sales team operating in the TV & Film equipment rental market. This individual will assist the Business Development Manager with a range of administrative duties including, but not limited to purchase orders, invoices, delivery coordination, and other tasks as required.

• Assist sales representatives with quotes, rental orders
• Manage inbound customer inquiries regarding equipment availability
• Coordinate equipment reservations, substitutions, and availability
• Monitor active rentals, returns, extensions, and billing make appropriate adjustments
• Support scheduling and logistics for gear deliveries and pick-ups
• Maintain CRM (Salesforce) records
• Ensure that the customer has all the necessary rental documentation
• Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

What Will Help You Thrive

• Bachelor's degree preferred, or equivalent industry experience
• 2+ years of relevant sales support / rental coordination / production operations experience preferred
• Experience or education in broadcast, film, television, live events, or production rental strongly preferred
• Familiarity with camera, lighting, grip, audio, staging, or related production equipment preferred

Skills & Competencies

• Strong organizational and multitasking abilities
• Excellent client service and communication skills
• High attention to detail and accuracy
• Ability to prioritize shifting production schedules and urgent requests

This role requires five on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. 

Ready to Join Our Team of Creators? Apply today and let's create something extraordinary together. 

Pay range for this role:

$66,300—$72,000 USD