IT Customer Systems Support Student

IT Customer Systems Support Student The IT Customer Systems Support student serves as a key contributor to our IT Customer Support services. The successful candidate for this position will perform a variety of activities necessary to provide laptop, desktop, hardware, and software application support to end users and patrons to ensure proper and effective technology operations at ASU Enterprise Partners. This position is for 20 hours per week, between the hours of 7:00 AM – 5:00 PM. The student may work additional hours during school breaks and over the summer. What you’ll do Follow documented procedures to diagnose and resolve hardware, software, and printer issues for end users. Work collaboratively within the IT Customer Support team to deploy new devices and software to end users. Establish and maintain effective communications with end users and other technology specialists. Document and track tasks in the service desk ticket tracking system. Provide Audio/Video support for conference rooms. Other duties and projects as needed to improve and support the organization. What you'll need Compelling interest in systems and technology (e.g., Azure, Endpoint/Intune, scripting). Curiosity toward learning more about end‑user systems and technologies. Ability to foster and instill trust through interpersonal interactions. Ability to communicate effectively in person, in writing, and by phone. Collaborative style, combined with the ability and desire to work in a team‑based environment. Ability to work both independently and as part of a team. Attention to detail and thoroughness in completing assigned duties with consistent follow‑through. Highly organized and able to work efficiently on multiple tasks with deadlines. Ability to quickly learn new software programs as needed. Proficient in Microsoft Windows and Office applications. Basic knowledge of troubleshooting PC and Mac laptop computers. Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries, and university business and confidential prospect information. An advocate’s belief in the vision of ASU as the New American University. Relevant qualifications: a current student at Arizona State University pursuing a degree with a willingness to learn and an ability to work well with others; student must be willing to sign and abide by a confidentiality agreement. Benefits $30 bi‑weekly cell phone reimbursement. Hands‑on experience in a professional environment. Professional development plans. Opportunity to network with ASUEP leaders and other ASU students. Access to LinkedIn Learning and their 8,000+ courses. Professional skills workshops. ASU Enterprise Partners is an Equal Opportunity Employer and an advocate of diversity, equity, inclusion, and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. #J-18808-Ljbffr