Tier 2 Technical Support Specialist

$20 - $25 per hour

Insight Global

Required Skills & Experience

Provide Tier 2 support for printer-related issues escalated from Tier 1 support.\nDiagnose and resolve hardware, driver, connectivity, and configuration issues across various printer models.\nDeliver technical assistance to customers via phone, ensuring timely and professional resolution.\nDocument troubleshooting steps and resolutions in the ticketing system.\nCollaborate with engineering and Tier 3 support teams for unresolved or complex issues.\nMaintain up-to-date knowledge of printer technologies, firmware updates, and support procedures.\nIdentify recurring issues and contribute to knowledge base articles and support documentation.\nEnsure customer satisfaction through clear communication and follow-up.

Job Description

We are seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join our support team. This role is responsible for resolving complex printer-related issues for customers, primarily via phone support. The ideal candidate will have 2–4 years of experience in technical support, with a strong background in troubleshooting hardware and software printer problems and delivering exceptional customer service.\nPay Range: $20-25/hr

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Vacancy posted 4 days ago

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