Boutique Manager

Job Description

Job Description

Why The Global Ambassador   

• Competitive rates  

• Benefits available when you work 25 hours per week-including medical, dental, vision and more 

• Retirement savings program (with company match) 

• Paid time off 

• Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

• Work with a dedicated team committed to redefining hospitality in Phoenix. 

• Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

Who We Are  

Hospitality refined for a global mindset. 

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. 

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.  

  What You’ll Do  

• Own the day-to-day operations of our retail space — a dynamic, dimensional environment designed for discovery, where the product story evolves as often as the collections do 

• Recruit, train, and mentor a high-performing retail team, setting clear expectations and fostering a culture of service excellence 

• Track and report on sales performance, inventory turn, and boutique profitability, adjusting strategy as needed 

• Maintain optimal inventory levels through demand forecasting, stock replenishment, and disciplined purchasing plans 

• Conduct monthly physical inventory counts, identifying trends in variances and proactively resolving discrepancies 

• Audit purchase order input and receiving processes to ensure accuracy from end to end, identifying opportunities to streamline workflows and simplify data management 

• Build and manage relationships with suppliers and vendors to ensure efficient, on-time delivery and favorable terms that support sales goals 

• Manage order invoicing, payments, and month-end reconciliation 

• Partner closely with our Director of Spa & Wellbeing to maintain a shared understanding of financial responsibilities, cost-of-goods impact, and monthly revenue budgeting 

• Ensure the boutique presentation — visual displays, product storytelling, and ambiance — stays fresh, on-brand, and aligned with seasonal themes, in partnership with the Brand Manager 

• Support the Programming and Brand Manager with brand-suggested buys, execute and maintain visual merchandising standards, and share relevant reporting to help guide buying decisions based on demand and day-to-day guest interest 

Qualifications   

• 2+ years of experience in a high-end luxury or specialty retail environment, preferably with buying or boutique management responsibility 
• Exceptional communication and interpersonal skills, with the ability to build genuine relationships across guests, vendors, and internal teams 

• A keen eye for detail and a natural instinct for visual merchandising and product curation 

• Strong business acumen, with comfort managing budgets, KPIs, and inventory 

• A finger on the pulse of luxury retail and wellness trends, with genuine curiosity about what's next 

• Demonstrated leadership ability, with confidence guiding and developing a team toward shared goals 

• Available to work holidays & weekends

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.