Account Manager

The Company:

Czarnowski is one of the four studios of the Czarnowski Collective. It combines operations, strategy, design, and fabrication to create exhibits and events that engage communities, generate brand enthusiasm, and educate consumers. It’s been over 75 years since we opened our doors, but we’re still not resting on our reputation or accolades. We’re wondering “what if...” anticipating what’s next and embracing our role within the Czarnowski Collective as forward-thinkers for forward-thinking brands.

Joining the Czarnowski Collective means the opportunity to be more than a number, more than a job title, more than a spectator. We are a collective of dreamers and thinkers, doers, and makers…and we’re searching for more of the same to join the ranks.

The Purpose:

We are seeking an Account Manager to join our growing team! As an Account Manager, you are responsible for all aspects surrounding the delivery of Czarnowski’s customer marketing programs. Your focus will be on developing and producing outstanding events for our clients’ trade show programs, sales meetings, and private events. You will maintain strong client relationships while managing the tactical aspects of project deliverables on time and within budget while utilizing our remarkable technical and execution resources.

Your role is integral to the overall success of our client’s marketing programs. You will be the primary point person and oversee every facet, from creative development to production oversight, logistics coordination, vendor management, and collaboration with the entire Czarnowski network in support of our clients. Your attention to detail and organizational prowess will ensure the seamless execution of each event!

The Job:

Account Responsibilities:

• Serve as the primary point of contact between Czarnowski and our clients for all project deliverables and foster effective working relationships with colleagues at all levels.
• Utilize Microsoft Office Suite and all Czarnowski systems to efficiently interact with internal and external teams and prepare client correspondence, proposals, and presentations.
• Engage and communicate with appropriate estimating teams and support services – including but not limited to creating show services-specific estimates and reformatting existing estimates.
• Develop timelines, schedules, and project plans, communicate action items to project teams, and monitor adherence to deadlines.
• Possess strong operational knowledge of Czarnowski systems, tools and processes related to project workflow to manage workload efficiently and effectively.
• Collaborate with Czarnowski operational and on-site departments and personnel to ensure timely completion of project deliverables, manage required show services, and schedule installation and dismantle labor for your projects.
• Manage approval processes and ensure all solutions comply with show-specific rules and regulations.
• Proactively identifying and addressing project related issues, collaborating with relevant stakeholders to develop appropriate resolutions.
• Respond promptly to all internal and client related communications, at minimum, acknowledging receipt within 24 hours.

Financial Responsibilities:

• Assist with forecasting client financial activity with Czarnowski on a 12-month rolling calendar.
• Maintain and update project information, including financials, within Czarnowski systems.
• Manage project change orders, ensuring cost related approvals are documented and communicated with relevant stakeholders.
• Review and reconcile estimated costs with actual incurred costs, providing detailed reports to project team along with recommendations for proposed invoice amounts.
• Maintain and ensure target profit margins, evaluated per project and on an annual basis.
• Review, recommend and implement estimating adjustments to recurring projects based on historical (incurred) financial data to maintain target profit margins.
• Review all estimates and invoice drafts for accuracy prior to submitting to clients.
• Understand client specified billing procedures and AP/Procurement specific client contacts to submit invoices and resolve unpaid invoices in a timely manner.

The Person:

• 3+ years of client-facing experience in a conference/exhibit/trade show/event marketing agency.
• Passionate about working with people, ability to quickly develop a rapport with clients.
• Pro-active self-starter, entrepreneurial, and creative solutions-oriented
• Adaptable, open-minded and receptive to feedback and able to adjust in real-time.
• Comfort in new environments and scenarios, willingness to travel.
• Collaborative, comfortable presenting and receiving information in a group setting.
• Respectful, thoughtful, courteous, and able to maintain a professional demeanor under pressure.
• Organized, articulate, detail-oriented and an effective communicator.
• Technologically savvy, comfortable using a wide variety of programs, software and applications.

Preferred Experience:

• Experience in working with large, multi-faceted teams in a leadership and/or supporting role.
• Demonstrated ability to interpret complex, often conflicting information, reorganize and distribute to appropriate teams clearly in written and verbal formats.
• BA/BS degree or equivalent of relevant work experience.

Collective Culture Core Values:

We recognize that the success of our business rests with the skills and efforts of our people, and in return for their contributions, our employees can expect a flexible work environment that delivers on the 10 principles that define our company culture:

• We celebrate creativity, curiosity, innovation and imagination.
• We are humble and respectful.
• We act with honesty and integrity.
• We empower and trust one another.
• We embrace individuality and an entrepreneurial spirit.
• We champion initiatives that bolster diversity, equity and inclusion.
• We prioritize safe, ethical and sustainable business practices.
• We foster a culture of meritocracy - rewarding skills and abilities, instead of influence.
• We always deliver.
• We don’t take ourselves too seriously.

Through several existing and future initiatives, Czarnowski Collective is exploring thoughtful and creative ways to embrace individuality, and more effectively champion diversity, equity and inclusion across our network.

EEO Statement

Czarnowski Collective is proud to be an Equal Opportunity Employer. We don't just accept difference – we honor, nurture, and celebrate it! All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We don’t discriminate based on race, religion, color, national origin, sex/gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.