Manager, Project Management Team

Job Description

Job Description

ABOUT THE JOB

The Manager of the Project Management Team oversees all aspects of project coordination from initial order through install across Banko’s residential installation business – managing both an in-office support team as well as quarterbacking the field coordination in support of our high priority installation projects.

The Project Manager is the keeper of the chessboard. Every day will look different, but the common thread is this: knowing where every piece is on the board – which projects are incoming, which field resources are in which markets to support, and how to connect them to provide a customer-centric “white glove” install service. The Project Manager ensures every project moves with precision – from timely and accurate order entry through orchestrating the right people, at the right place, at the right time to conduct site checks, drive install readiness, and triage issues before they become problems – this person pulls the strings to deliver flawless execution at scale.

This role manages both the administrative PM function (order processing, scheduling, customer communication) and the field support function (site checks, install readiness, issue resolution), and serves as the central point of accountability across all Florida service areas.

Team Leadership & Oversight

• Lead, coach, and develop the Project Management team responsible for order processing, scheduling, installation, and customer communication.
• Set clear expectations for service excellence, responsiveness, and cross-functional accountability.
• Monitor team performance metrics including order accuracy, turnaround time, scheduling efficiency, first-time install rate, warranty rates.
• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary.
• Fost a culture of ownership, urgency, and proactive problem-solving within the team.

Field Coordination & Install Readiness

• Serve as the operational link between the PM team and field resources – installers, field leads, and area managers – across all Florida markets.
• Maintain a forward-looking view of the project pipeline; anticipate field resource needs by geography and proactively coordinate logistics before conflicts arise.
• Leverage field team members already deployed in a given markets to conduct site checks, confirm measurements, make builder introductions, verify access, and confirm jobsite readiness prior to scheduled installs.
• Coordinate with Field Leads to route swing-by visits for upcoming high-priority projects – i.e., Field Lead is traveling through Venice; coordinate a site check for an upcoming custom install en route.
• Ensure the right installer is assigned to the right project – factoring in skill set, geography, and market presence – and that pre-install introductions or site walks with Construction Managers occur where appropriate.
• Identify and resolve scheduling conflicts, resource constraints, and readiness gaps in real time.

Field Coordination & Install Readiness

• Oversee end-to-end coordination of special-order projects from order intake through installation completion and post-install follow-up.
• Manage project timelines and ensure all stakeholders – sales, warehouse, field, and customer – are aligned and informed at each stage.
• Maintain scheduling accuracy and capacity visibility across service territories.
• Ensure seamless handoffs between sales, project management, warehouse, and field installation teams.
• Proactively surface and triage issues before they reach the customer; pulling in technical and functional experts in as needed.

Customer Experience & Service Excellence

• Uphold and elevate the white glove service standard for high-end residential and builder clients.
• Serve as the escalation point for complex customer concerns, high-profile projects, or timeline-sensitive installs.
• Ensure proactive, professional communication with builders and homeowners throughout the full project lifecycle.
• Oversee warranty claims, service follow-ups, and resolution of customer complaints to the company’s standards.

About You

• 5+ years of experience in project management, construction management, or related field.
• 2+ years of leadership experience managing a team.
• Experience in residential construction, home services, or a field operations environment preferred.
• Exceptional organizational skills and the ability to manage a high-volume, dynamic workload across multiple geographies simultaneously.
• Strong interpersonal and communication skills – equally effective with field technicians, office staff, construction managers, and homeowners.
• Proactive, resourceful problem-solver who can think two moves ahead and connect the right resources before issues escalate.
• Comfortable operating without a script – every day will look different and that is the appeal of this role.
• Clear driving record.
• Must pass a pre-employment background check.

Benefits

• Competitive Pay and Quarterly Bonus Opportunity
• Medical, Dental, and Vision Insurance.
• Paid Vacation and Holiday Pay
• Company Vehicle

NOTE: We run an MVR check prior to interviews. At the interview, we require an application to be filled out, a Wonderlic questionnaire to be filled out as well.

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.