Order Fulfillment Planner

Company Overview Gerflor USA specializes in creating and manufacturing innovative, decorative, and eco-responsible flooring and interior finish solutions. With over 80 years of experience serving diverse industries worldwide, we are committed to delivering high-quality resilient flooring options for healthcare, retail, education, sports, and commercial spaces. We are seeking a dynamic and detail-oriented Process Technician to join our We are seeking a Order Fulfillment Planner looking to grow with us! The Order Fulfillment Planner is responsible for managing customer order execution within Microsoft Dynamics 365 Business Central from released sales order through shipment. The role owns the Business Central Order Fulfillment Worksheet (OFW) and serves as the operational link between Customer Service, Production, Purchasing, and Warehouse Operations to ensure customer orders are fulfilled accurately, efficiently, and on time. Responsibilities Include: Order Fulfillment · Own the Business Central Order Fulfillment Worksheet (OFW). · Review released sales orders throughout the day. · Prioritize customer orders based on promise dates and business priorities. · Allocate available Make-to-Stock inventory. · Monitor orders through shipment and resolve fulfillment exceptions. Manufacturing Coordination · Create manufacturing requisition requests when inventory is insufficient. · Coordinate production requirements with Manufacturing. · Monitor production completion status. · Production retains responsibility for scheduling, manufacturing execution, and production lot assignment. Inventory Management · Allocate inventory to customer demand. · Resolve inventory shortages and reservation conflicts. · Monitor inventory availability and coordinate transfers when required. Warehouse Coordination · Release warehouse picks. · Coordinate daily shipping priorities. · Support warehouse execution and resolve order exceptions. Customer Service Support · Provide order status updates. · Communicate fulfillment risks and shipment priorities. Reporting & Analytics · Maintain dashboards for OFW aging. · Track orders awaiting production, inventory, and shipment. · Report on on-time shipment performance and fulfillment KPIs. What we would love about you: High School diploma or equivalent preferred 2 years of experience in manufacturing facility maintenance, electrical, pneumatic, hydraulic equipment, etc. 2 years of experience with injection molding Knowledge of chilled water system Experience with lathes, grinders, micrometers, and calipers and most hand tools and hand power tools Electrical knowledge in control circuits Forklift Certification (willing to certify) Good communication skills What you would love about us: Medical, Dental, Vision, Life, Disability Insurances - even Pet Insurance! 401K with generous company match Paid Time Off + Company paid Holidays Champion of the Month program, Service Awards, Birthday recognition Financial wellness planning (Employer paid!) Benefits: 401(k) Dental insurance Health insurance Vision insurance Employment Type: Full Time Bonus/Commission: No