Video Teller

Video TellerThe Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM).This position is eligible for a shift differential.Essential Functions:Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one timeBuild customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordinglyIdentify cross-selling opportunities, selling new or additional products or services that meet customers' needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assignedWork independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overridesAble to effectively utilize bank systems to efficiently and accurately process business and balance drawerResolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer's problems as time permits, refer more difficult situations to the branch staff or appropriate departmentPossess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactionsMaintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan paymentsAble to thoroughly and reasonably explain Northwest policies and procedures to customersVideo tellers may be required to work outside normal business hours and on SaturdaysAdditional Essential Functions:Ensure compliance with Northwest's policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentAdditional Responsibilities:Complete other duties and special projects as assigned by managementSafety and Health for those without supervisory duties:Abide by the rules of the safety and loss prevention programPerform work tasks in a safe mannerReport any and all injuries to supervisorKnow what to do in case of an emergencyQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: High School Diploma or equivalentWork Experience: Less than 2 years Customer service experience and Less than 2 years Bank-related operational support experience and Less than 2 years Sales experience and previous teller experience and Less than 2 years Computer and technology experienceGeneral Employee Knowledge, Skills, and Abilities:Ability to establish effective working relationships among team members and participate in solving problems and making decisionsAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasAdditional Knowledge, Skills and Abilities:Strong interpersonal and communication skillsStrong math skills, attention to detail, ability to work under pressure, process multiple transactions and maintain accuracyNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Opportunities