Membership Concierge

POSITION OVERVIEW

Poodle Room Private Members Club, where luxury meets exclusivity. We take pride in curating unforgettable experiences and setting the benchmark for industry‑leading service in Membership. We are actively seeking a passionate Membership Concierge to provide a seamless and exemplary service to our members through phone and email channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as a dynamic and proactive initial point of contact for Poodle Room member inquiries, demonstrating enthusiasm and efficiency in handling telephone and email communications. Ensure timely responses in adherence to our standards. Inform prospective members about our membership offerings and guide them through the application process, showcasing the unique benefits of joining our esteemed private club. Take ownership of membership modifications, including amendments, pauses, transfers, and upgrades, while ensuring strict compliance with the relevant Terms & Conditions. Utilize our databases proficiently to create, retrieve, and update records for both existing and potential members. Execute various membership administration tasks, maintaining meticulous attention to detail and accuracy. Collaborate with other departments by providing essential information and support for diverse requests. Assist in member relations and meet paying members in person to coordinate needs and services. Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

QUALIFICATION REQUIREMENTS

Minimum of 2+ years of administrative experience in luxury hospitality or a similar industry. High school diploma or equivalent required; 4‑year related college degree preferred. Must have excellent written and oral communication skills in English; computer skills required (proficient in Word and Excel). Detail oriented, sound judgment, and strong interpersonal skills. Excellent interpersonal skills to deal effectively with guests, members, leaders, and other outside contacts. Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail. Must be willing and able to work a flexible schedule to include nights and weekends. Work in a fast‑paced, busy, and somewhat stressful environment. Must be at least 21 years of age.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisor responsibilities.

SALARY

$23 per hour #J-18808-Ljbffr Fontainbleau