Sr. Associate, Product Management - Zelle Mobile

Sr. Associate, Product Management - Zelle Mobile

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the role

We are looking for a Mobile Product Manager to join the Zelle team and will be responsible for the end-to-end customer experience of Zelle for millions of users. Zelle is a fast-growing money movement method that processed over 4.2 billion transactions in 2025, totalling more than $1.2 trillion in payments. To be successful in this role, you will need to have a customer-first mindset, collaborate broadly with multiple stakeholders and partners, and build and own a data-driven roadmap that balances customer delight with the rigorous demands of a secure, real-time payment network. The ideal candidate is an excellent communicator that thrives in a fast paced environment, can juggle multiple initiatives at different phases, and embraces the idea of ownership and accountability.

As a Senior Associate Product Manager on the Zelle team, you will:

• Lead a Mobile engineering team to design and deliver product features for our customers

• Build a roadmap, own the backlog and prioritize high-leverage features and experiences grounded in our objectives and measured against our key outcomes and goals

• Build and maintain partnerships with leaders and stakeholders across the Bank

• Define, socialize and monitor key performance indicators to understand the impact and success of your features

• Apply strategic thinking to delivering product features that are well managed, including collaborating effectively with risk, compliance, legal, and privacy partners

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 1 year of experience working in Product Management

Preferred Qualifications:

• 2+ years of experience working in Product Management

• Experience driving iterative testing, data-driven validation and focus on optimizing the end-to-end customer journey based on data

• Experience working with cross-functional teams as a product owner in an agile development process

• Experience working in financial services

• Experience translating business strategy and analysis into consumer facing digital products

• Experience working on core product platforms powering digital experiences

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management

New York, NY: $121,300 - $138,400 for Sr. Associate, Product Management

Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).