Client Services Representative

Client Service Representative

Join the VCA Everett Team! VCA Everett Animal Hospital is seeking an experienced, full-time Client Service Representative (CSR) to join our team!

We are a six-doctor, full-service, AAHA-accredited animal hospital located just minutes from downtown Boston. Proudly serving our community for over 20 years, we are looking for a dependable, professional, and customer-focused individual with prior experience in a fast-paced client service environment. Previous veterinary or medical reception experience is strongly preferred.

Our CSRs are at the heart of the hospital and are often the first and last impression for our clients. This role requires someone who is confident handling a busy front desk, managing multiple priorities, communicating professionally with clients, and working closely with our medical team.

We value professionalism, teamwork, reliability, and kindness, and we strive to maintain a positive and supportive work environment. If you have strong customer service experience, excellent communication skills, and are comfortable working in a fast-paced setting, we would love to hear from you.

Why Join the VCA Everett Family?

At VCA, we are committed to supporting our Client Service Representatives through career growth, training, and a healthy work-life balance. We strive to create an inclusive, respectful workplace where people want to come, stay, and do their best work.

Some of the benefits we offer include:

• Access to the people and resources of a large veterinary community
• Career growth and leadership opportunities
• Ongoing training and development programs
• Medical, dental, and vision insurance
• Generous hospital and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k) with company match
• Free mental health and wellness resources (Headspace)
• Referral bonuses
• Competitive wages
• Opportunities to give back through shelter partnerships and VCA Charities
• Full-time and part-time positions available

As a Client Service Representative, you will play a vital role in creating a welcoming, organized, and low-stress experience for our clients and patients. Your mission is to build trust with pet parents by providing excellent communication, empathy, and serviceso our medical team can deliver exceptional patient care.