Case Manager

THE ORGANIZATION 

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

1. Operating Programs that pilot new ideas and address local challenges;

1. Conducting original research to evaluate what works—and what doesn’t; and

1. Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide. 
Learn more about our work at 

THE OPPORTUNITY 

Through the Alternative to Incarceration (ATI) program, the Queens Community Justice Center (QCJC) offers meaningful responses to low-level offenses such as shoplifting, reckless driving, and illegal drug use. Individuals charged with misdemeanor offenses often struggle with underlying issues such as substance use disorder, mental illness, unemployment, and trauma. In response to low-level charges, judges may mandate participation in a range of social services designed to assist participants with their needs. These services take a trauma-informed and strength-based approach.

Queens Community Justice Center is seeking a Case Manager whose primary focus will be working with individuals who engage in Alternative to Incarceration (ATI) programming. Reporting to the Coordinator of Adult Operations, the Case Manager is primarily responsible for leading psychoeducational groups and restorative justice-based circles for participants engaged in programming with Queens Community Justice Center. The Case Manager will provide one-on-one case management to program participants. The Case Manager may also be called upon to provide general support needed for program participants and QCJC operations.

Responsibilities include but are not limited to: 

• Provide comprehensive, clinically informed case management services and services

• referrals to individuals to help address issues such as substance use, mental

• health, trauma, housing, and educational/vocational needs;

• Provide individual and group counseling services to a caseload of short-term court mandated clients;

• Assist with data entry and ensure the accuracy of the information in the electronic

• case management system, including entering case notes and assessment, case

• management, programming, and case outcome data;

• Supervise and monitor participants admitted to ATI programming through regular in person or virtual meetings, phone calls, emails, and text messages;

• Coordinate with service providers to facilitate, follow up, and assist participants

• with service referrals;

• Provide connections to resources related to housing, health insurance, educational,

• and vocational needs;

• Conduct intakes and needs-based screenings for newly mandated clients;

• Co-facilitate and develop skills-based groups for participants based on presenting

• needs as determined by a thorough needs assessment;

• Establish and maintain linkages with community partners who can provide age-appropriate interventions and services to court-involved individuals;

• Assist with data management and grant reporting, compliance monitoring, and

• courtroom coverage when needed;

• Participating in interdisciplinary treatment meetings;

• Provide clinical services as described above to program participants voluntarily

• post-mandate;

• Support Resource Coordinator with court coverage and intake of Alternative to

• Incarceration (ATI) referrals

• Assist with other programmatic and administrative tasks to support the Queens

• Community Justice ATI program as needed;

• Attend all required staff meetings and training;

• Attend community-based events after hours, as needed;

• Additional relevant tasks, as needed.

Qualifications: Bachelor’s degree or 3-4 years’ experience working in case management as an equivalency. Bilingual (English Spanish) required. Experience in a court or criminal justice setting preferred, particularly experience with drug/alcohol treatment, mental health services, co-occurring disorders, adolescent development, trauma-informed, and strength-based approaches. Candidate must be willing and able to work collaboratively with various court personnel and on-site partner agencies in a high-pressure/fast-paced work environment. Candidates must also be comfortable working with adolescents, adults, and families. Highly organized, excellent time management skills, and strong writing ability required. Ability to work with people from diverse backgrounds in a culturally competent and gender-affirming manner required.

Position Type: Full-time; Monday to Friday from 9:00 AM to 5:00 PM, may be required to work a rotating schedule, including day and some evening hours, as needed. Fully on-site.

Position Location: Queens, New York.

Compensation:  The compensation range for this position is $52,000 - $65,400 and is commensurate with experience.

Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.

At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.

In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.