Patient Care Coordinator

Job Description

Job Description

Position Summary:

At Mac Physical Therapy Group you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Key Responsibilities :

Patient Communication & Support:

• Serve as a friendly first point of contact for patients, responding to phone calls, emails, and in-person inquiries. 
• Provide general information about clinic procedures, appointments, and services. 
• Follow up on patient questions and direct issues to clinical or administrative staff as needed. 

Scheduling & Coordination:

• Schedule patient appointments, follow-ups, and referrals in coordination with clinical staff. 
• Confirm appointments and assist patients with rescheduling if needed. 
• Assist with coordinating basic aspects of care between departments or providers. 

Administrative Support:

• Enter and update patient information in electronic records accurately. 
• Maintain accurate and confidential patient files in accordance with privacy standards. 
• Assist with general office tasks, such as scanning, data entry, and assisting front-desk operations. 

Insurance & Follow-Up Assistance:

• Assist with basic verification of insurance information and direct patients to resources for questions. 
• Help track follow-up care needs and communicate with patients to ensure continuity of care. 

Qualifications:

• High school diploma or GED required.

Experience & Skills:

• Previous experience working with customers, in an office, or in healthcare support roles- a plus but not required.
• Strong communication and interpersonal abilities. 
• Comfortable using computers and entering data accurately. 
• Basic understanding of medical terminology, insurance companies and scheduling software is helpful. 
• Organized, detail-oriented, and able to prioritize multiple tasks. 
• Ability to work well with patients, and a diverse care team.