Program Manager

Sign-On Bonus for Bilingual Applicants Sign‑On Bonus: $2,000, distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment. The bonus applies to client‑facing positions and will be awarded upon successful completion of the language test. JOB TITLE Program Manager LOCATION Mission Street Recovery Station, San Jose ADA/FEHA Compliance Notice Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations during the application or interview process should contact Human Resources. About Horizon Services, Inc. Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment aimed at reducing substance use and mental health challenges for people from all walks of life, including those from disenfranchised and marginalized communities. HSI practices Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co‑occurring residential programs that support the well‑being of women, men, youth, LGBTQIA+, and BIPOC clients. How can you make a difference in people’s lives? In this role, you’ll make a difference in the lives of people with substance abuse challenges and often with co‑occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention, and de‑escalation in a supportive and inclusive work environment. You’ll provide our community with substance abuse treatment that helps people move from hopelessness to a place where they are valued and can achieve a better life. Job Summary The Program Manager provides leadership, support, and oversight to all direct service personnel located at the Sobering Center. This position oversees all elements of direct service staff engagement, including hiring, training, skill development, coaching, performance reviews, and enforcement of program policies. The role ensures adherence to all program and agency policies and assists Associate Directors in developing and delivering high‑quality client care in accordance with Horizon Services standards and applicable regulations. Primary Accountabilities & Responsibilities People Management – Hire, train, and develop a high‑performing Direct Service team. Client Care – Ensure high level of services to clients. Safety & Security – Protect staff and clients. QA & Compliance – Follow and enforce program policies and procedures. Program Inventory Management – Manage safety supplies and observation monitoring system. Responsibilities People Management Write and update job descriptions. Recruit, interview, and hire direct service positions in coordination with the Associate Director. Coordinate and maintain staff schedules with the Deputy Director to ensure coverage and minimize overtime. Review time cards, correct missed punches, and approve time‑off requests. Provide new‑hire orientation, ongoing performance feedback, quarterly ROADs, goal setting, and professional development processes. Interpret and apply the Horizon Services employee handbook. Oversee phone answering and reception coverage to provide information and referrals. Identify team training needs and conduct skills development training. Client Care Provide schedule coverage and on‑call consultation for direct service staff. Manage medication storage and dispensing operations, including maintenance, inspection, staff training, documentation, and inventory management. Review and establish procedures to ensure quality care consistent with regulatory standards. Provide crisis support, de‑escalation, and conduct staff training. Monitor client services from intake to discharge and ensure orientation for new clients. Develop knowledge of community resources related to health, mental health, finances, case management, and housing. Assess, prioritize, and plan case‑management referrals and facilitate connections to off‑site resources. Prepare statistical and narrative reports demonstrating treatment results. Safety & Security Conduct periodic inspections of grounds and facilities to ensure security and safety. Monitor clients to ensure appropriate supervision. Facilitate conflict resolution meetings with staff and clients. Maintain punctuality and attendance on schedule. Compliance & Enforcement Enforce and reinforce policies and assist in updating policies. Participate in staff meetings, clinical supervision, and trainings. Address client complaints promptly. Ensure accurate documentation of services and perform random file audits. Maintain knowledge of recovery practices and contract requirements. DISC Behavior/Communication Strengths Driven – Hard‑charging approach, sense of urgency, focus on swift results. Daring – Comfortable taking risks and pitching bold ideas. Forceful – Outspoken, assertive, advocates strongly. Accommodating – Adaptable and open to others’ input. Candid – Communicates directly and concisely. Analytical – Questions and analyzes new ideas carefully. Functional/Technical Skills & Knowledge Builds Effective Teams – Builds strong‑identity teams that apply diverse skills and perspectives. Service Delivery – Provides a range of focused prevention, treatment, and recovery services. Problem Solving – Uses logic and methods to solve problems with effective solutions. Optimizes Work Processes – Identifies and creates efficient workflows. Experience with co‑occurring in a residential setting. Demonstrates ability to engage and support clients with challenging behaviors. Manages emotions and reactions under pressure. Works effectively individually and as part of a diverse team. Experience with evidence‑based practices and de‑escalation. Communicates effectively cross‑functionally. Exercises good judgment and maintains healthy boundaries with clients. Stays awake and alert during shift. Good computer skills (word processing, data entry, report writing). Physically assists beneficiaries undergoing withdrawal symptoms, including ambulatory escort to a medical center. Qualifications BA/BS or equivalent education and experience. 3+ years experience in residential treatment, community mental health, or drug/alcohol treatment facility. 2+ years supervising, managing, and evaluating staff in a similar setting. 2+ years training staff on verbal de‑escalation, group milieu management/therapy. 2+ years engaging clients in group‑based activities and positive programming. 2+ years providing crisis intervention services. 3+ years working with diverse populations, including people with disabilities. 1+ year managing budgetary needs and expenses. Preferred current registration/certification as RADT, RADTII, CADCI, CADCII through CCAPP. Required CPR/First Aid certification. Valid California driver’s license with a good driving record and car insurance. Reasonable Accommodation Statement The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (e.g., travel, driving, lifting, etc.). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions, as required by the ADA and California FEHA. To request an accommodation, contact Human Resources. Job‑Related Physical Abilities and Behaviors Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management, and housing. Physically assist clients in emergencies and withdrawal situations, including ambulatory escort to a medical facility. Drive passenger van and possess a valid California driver’s license. Use a standard telephone, transfer calls, take & relay messages. Apply verbal de‑escalation techniques. Train supervisees in verbal de‑escalation. Consult and collaborate with clinical staff for case‑management referrals. Communicate with outside organizations to connect clients to care. Function as a team member and cooperate with staff and agencies. Listen to others and act decisively on information received. Follow written and verbal directions. Control emotions in conflict situations. Handle stressful situations professionally. Process and develop appropriate conclusions. Set priorities and complete goals. Train and supervise others. Work with diverse populations and people with disabilities. Accurately document verbal and written information. Maintain a positive attitude. Flexible with program and schedule changes. Equal Opportunity Employer Statement Horizon Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, or any other characteristic protected by federal, state, or local law. Horizon Services, Inc. is committed to providing an inclusive and accessible workplace for all employees and applicants. Compensation and Benefits Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage. PTO and Holiday pay. Retirement benefits after 6 months of service. Training and CEU opportunities. Salary $90K-95K based on experience and qualifications. Available for a full‑time position. #J-18808-Ljbffr