Business Process Owner, Post Collections

Job Description

We are seeking a Business Process Owner - Post Collections for an organization located in the Sacramento area! The candidate will drive excellence in Customer Service, Collections, Post - Collections, Accounts Receivable, Reporting, and Dispatch. This opportunity offers a flexible remote schedule. Interested in more details? Connect with Julie Montera View email address on click.appcast.io!

Core duties and responsibilities include:

• Serve as the primary contact for the CRM process area workstream.
• Conduct gap analyses, process design, configuration, and training updates for CRM releases.
• Manage workstream timelines, resources, and status reporting.
• Communicate financial impacts of process designs to the CRM program lead for budget approval.
• Identify, resolve, and escalate risks, actions, and issues within the workstream.
• Collaborate with key stakeholders to anticipate resource, financial, and process impacts.
• Review and approve training strategies, plans, and content.
• Manager network of Subject Matter Experts to support process design and change adoption.

Required skills and qualifications:

• Bachelor's degree preferred.
• 6+ years business analyst experience and relationship management.
• 6+ years expertise in Customer Service, Collections, Post-Collections, Accounts Receivable, Reporting, or Dispatch preferred.
• Proven experience in process design and optimization.
• Background in complex system implementation preferred.

Compensation:

The salary range for this position is from $110K to $125K, depending on experience.

Apply:

For immediate consideration, please apply online. If you have any questions about the position or your candidacy, please contact Julie Montera at View email address on click.appcast.io!

Confidentiality Guarantee:
All inquiries, applications, and referrals are held in strict confidence. To protect your anonymity, you may submit your resume without information regarding your current employer. Alternatively, you may contact us by phone to confidentially discuss our process and your interest in the position.

About ConnectPoint Search Group:
ConnectPoint Search Group provides Professional Search and Contract Staffing solutions in the fields of Accounting & Finance, Information Technology, Human Resources, and Administrative. We are locally rooted in the Sacramento Region and, with over two decades of solution-rich industry experience, our success for connecting talented professionals with the best positions at the best companies is unrivaled. We are the Sacramento Region's Premier Boutique Search & Staffing Firm.

Getting connected starts with us.