Patient Appointment Scheduler - Part Time

Job Title: Patient Appointment SchedulerJob Summary: Job Summary: The patient appointment scheduler is responsible for making patient appointments in a fast-paced call center environment, while adhering to medical practice procedures. The scheduler will provide exceptional customer service to every person while scheduling appointments or routing incoming callers to the appropriate individual or department that can help them. Provide the doctors and advanced practice providers with organized, complete, and accurate information for all clinic appointments. This position may include tasks that integrate into another area (e.g. receptionist / medical assistant).Job Responsibilities/Tasks:Answer incoming calls, emails or other inquiries to schedule appointments.Schedules patients (new and established) appointments by phone and properly prioritizes scheduling based on patient need, requiring a broad knowledge of scheduling criteriaUtilizes customer service principles to manage call flow and patient interactions in a calm and professional mannerCommunicate effectively with patients, physicians, team members, and other staff when cooperation is required to accomplish a task or relay important informationEnsures that necessary updates (e.g., cancellations, additions, rescheduling) are input into the system and/or master scheduleMaintains relevant scheduling records to ensure accuracy of informationOperates the scheduling system to coordinate patient appointment needs with physician availability in an efficient mannerBe versed in all insurance plans and accurately attach patients’ insurance policies to the correct plan with only the verbal information provided over the phoneRequired Skills/Abilities:Knowledge of medical practice protocols related to appointment schedulingKnowledge of medical terminologyKnowledge of health insurance plans and coverage (preferred)Familiarity with manual/computerized scheduling systems and softwareStrong knowledge of customer service techniquesAbility to communicate calmly and effectively with patients, physicians, and other staffAbility to problem solve and perform effective conflict resolution when disputes occurAbility to adhere to frequent schedule changes and appointment restrictions within the practice and relay that information to patients in a timely mannerAbility to multi-task efficiently in a high volume environmentMust adhere to call quality guidelinesEducation:High School Diploma or Equivalent (Required)Associates Degree (Preferred)Experience:At least one year of appointment scheduling and/or customer service experience (Required)Preferably in a medical/healthcare environment/organizationWord processing and computer experience (Required)Work Environment: Medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.Mental/Physical Requirements: Ability to work in a fast-paced environment. Ability to sit for extended periods of time. Ability to respond professionally and calmly in all situations. Ability to handle interruptions. Ability to maintain a clean, organized, friendly work environment. Punctual and flexible with schedule and duties as needs arise. Ability to work closely with a cohesive team spirit with a positive attitude.**The purpose of this position description is to summarize the major job responsibilities and requirements. It is not meant to be exhaustive and is subject to revision. #J-18808-Ljbffr Silver Pine Medical Group Plc