Data Entry Specialist

Data Entry SpecialistThis is where your work makes a difference.At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.Here, you will find more than just a job—you will find purpose and pride.Your role at Baxter:Your role as a Data entry specialist primarily focuses on the Management of Service request in GSP (Global Service Platform by Oracle). You will support Field Service in their Field Correction Action activities and support Product Surveillance with Aging complaints. Our goal is to keep the amount of FCAs closures high and the number of aging complaints low.What You'll Be Doing:Support Field Action activities by maintaining service requests in Global Service Platform for work completed in the field.Assists with customer service activities by composing or updating service requests via email or customer portal.Coordinate internally with the team to set up ad-hoc projects.Build processes and procedures or Job aids.Fix service requests by analyzing the audit trail and identifying the root cause of the issue.Run queries with an analytical approach according to the specific requirements for the closure procedure, create outputs and streamline reports.Experiment with new procedures to simplify processes.This role will be based in our Deerfield, IL office and candidates must meet the minimum in office days.What You'll Bring:High School Diploma or GED required.Ensures accuracy and attention to detail in all tasks.Demonstrates effective time management skills, prioritizing tasks efficiently and meeting deadlines consistently.Proficient in using Microsoft Excel, including advanced tools, and has experience with GSP.Leads multiple work activities with ease, prioritizing tasks as necessary.Communicates effectively and professionally through email and instant messaging.We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $44,800 - $61,600 annually. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.