Member Experience Team Supervisor

Responsibilities Provide a memorable experience for current members, and assist prospective members in choosing a healthier lifestyle by choosing O2 Fitness. Lead, evaluate, and coach the Front Desk and Kids Club team members. Facilitate department meetings and trainings for all Front Desk and Kids Club team members to enhance club performance. Effectively and efficiently handle Member situations, concerns, and feedback. Complete and scan membership paperwork and sales reports promptly and compliant with O2 Fitness guidelines. Act as a liaison between Front Desk and all other departments. Create and manage the Front Desk and Kids Club schedule, ensuring all shifts are covered and within budgeted hours. Maintain inventory and drive merchandise sales. Other duties as assigned to support O2 Fitness vision and mission. Experience Experience in a health club or the hospitality industry preferred. College education preferred. Current CPR/AED and First Aid certifications preferred. Qualities for Success Personal passion for the brand. Ability to manage multiple priorities and coordinate ongoing projects in a fast‑paced environment. Strong time‑management and organization skills. Extensive knowledge of all club activities and promotions. Understanding of health club operations. Highly motivated. Compensation Average pay rate of $20.77 per hour | Bonus opportunities Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr O2 Fitness