Customer Success Manager
$120k - $200kCYBEXO INC.® Accredited by Better Business Bureau Central Ontario. Registered TM in the US.
Customer Success Manager
New York, NY, United States • Posted on Jan 11, 2026
As Customer Success Manager, you’ll ensure NexaGuard customers launch successfully, adopt key CMP features, and expand over time. You’ll be a trusted partner to privacy, marketing, and engineering stakeholders at enterprise accounts.
Own post-sale customer relationship and adoption outcomes for a book of business.
Run onboarding success plans, QBRs, health checks, and renewal/expansion strategy.
Translate customer goals into product configurations and best practices.
Partner with Support and Product on escalations, feedback loops, and roadmap insights.
Track customer health metrics and drive measurable improvements in retention.
Requirements
4+ years customer success/account management in B2B SaaS (enterprise preferred).
Strong consultative communication and project coordination skills.
Comfort working with technical integrations and multi-stakeholder accounts.
Experience driving renewals and expansion in a metrics-driven environment.
Bonus: experience in privacy, compliance, security, or ad‑tech ecosystems.
Benefits
Salary Range: $120,000 – $200,000
Competitive compensation and performance bonus opportunity
Medical, dental, and vision coverage
401(k) plan
Generous PTO and paid holidays
Paid parental leave
Skills
Privacy & Compliance Communication Stakeholder Management
Equal Opportunity Employer
CYBEXO is an equal opportunity employer. Candidate information is processed for recruiting purposes and handled securely.
#J-18808-LjbffrVacancy posted 15 hours ago
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