Residential Installation & Service Technician

Job Summary Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite‑supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures. Job Description In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work is physical and performed in a variety of environments, including outdoor conditions and confined spaces. This role requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime such as four 10‑hour days or extended shifts when needed. Compensation $20/hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1 and include health, dental and vision coverage, paid time off, company‑observed holidays and discounted cable services. Core Responsibilities Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes. Complete service calls by diagnosing and resolving issues from the network connection to customer equipment. Install and support basic home networks using coaxial cable, Ethernet and Wi‑Fi technology based on customer needs. Verify service quality using required testing tools and make adjustments to deliver reliable performance. Educate customers on products, services, equipment use and setting appropriate expectations. Accurately document completed work and update customer accounts using digital tools. Maintain, clean, and stock assigned vehicle, tools and equipment; report safety concerns, incidents or vehicle issues promptly. Operate ladders, hand tools, meters and light power tools safely and correctly. Work at heights up to 26 ft on ladders, roofs, poles or bucket trucks as required. Work within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts. Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources. Drive a company vehicle safely and maintain a valid driver’s license. Complete required training, certifications, background checks and licensing within defined timeframes. Communicate clearly and professionally with customers, supervisors and coworkers. Meet or exceed established performance and safety standards. Other duties and responsibilities as assigned. Expectations for Employees at All Levels Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what’s right for each other, our customers, investors and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law. Skills Customer‑Focused Professional Etiquette Technical Knowledge Adaptability Self Motivation Communication Critical Thinking Problem Solving Resilience Salary Base Pay: $20.00 Application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GED #J-18808-Ljbffr