Medical Information Associate

Supporting the Medical Information team, the full-time Medical Information Associate will manage initial adverse event and medical information inquiries in English, ensuring accurate documentation and reporting while working remotely. Key responsibilities Provide approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients Accurately document and report adverse events, pregnancy situations, and product quality complaints within required timeframes Track and document all medical information inquiries in the Medical Information database comprehensively Required qualifications Healthcare-related degree in life sciences or biomedical fields (e.g., chemistry, biology, biotechnology, pharmacy, nursing) Preferred experience in customer service or call center environments Ability to perform out-of-hours service if required Strong interpersonal and communication skills in advanced English, both verbal and written Skills in time management, organization, and multitasking with attention to detail