Program Manager- Product & Transformation

Do you have a passion for developing and executing strategic vision? Are you an expert collaborator that thrives on your ability to get the job done? If so, join our dynamic team—this role is for you.

As a Program Manager in the Product & Transformation team, you will own the day-to-day activities related to project management, analysis, executive storytelling, and delivery of transformation initiatives for the Client Onboarding and Service (COS) organization. This highly visible role requires direct partnership with project stakeholders and senior leadership, including translating complex topics into clear PowerPoint narratives, operating effectively in the gray, and driving alignment across matrixed teams. You will be proactive, detail and results-oriented, and bring strong judgment, leadership presence, and communication skills to accelerate outcomes across the organization.

Job Responsibilities

• Own day-to-day analysis, project management, and delivery of COS strategic transformation initiatives across business, product, technology, and operations partners
• Convert strategic priorities into high-impact programs, including problem scoping, opportunity identification, solution design, delivery planning, and measurable business outcomes
• Develop executive-ready PowerPoint materials with clear storylines, meaningful content, and impactful visuals to communicate strategic vision, delivery milestones, risks, tradeoffs, and change management priorities
• Lead strategic discussions, pressure-test ideas, and bring creativity in both thought and paper; this is not an execution-only role
• Engage product and technology development teams for all domains using agile methodology for client journeys and persona planning
• Drive change, consensus and alignment on the target state vision and roadmap, including preparing impact assessments, change management plans and communications
• Operate effectively in 'in the grey’ or evolving environments by bringing structure, sound judgment, and practical recommendations to issues without clear precedent
• Apply understanding of innovation in financial services and emerging technologies (e.g. machine learning, Blockchain, robotics process automation) to reimagine the future of the Commercial and Investment Bank
• Develop strong trusted advisor relationships with key client stakeholders

Required Qualifications, capabilities and skills

• Educated with a Bachelor of Science or Arts degree and seasoned, typically demonstrated by 7+ years of relatable business experience (transformation, program management, strategy, consulting, or operations)
• Comfortable in a fast-paced, dynamic, matrixed environment, with the ability to operate “in the grey”
• Able to clearly communicate and influence, leading leaders to a common goal
• Outstanding in relationship management, interpersonal skills, and communication, with the tenacity to resolve issues and conflicts
• Advanced in PowerPoint, with demonstrated ability to create executive-ready materials, build compelling storylines, simplify complex topics, and translate analysis into persuasive narratives
• Proficient in data analysis, including interpreting information, identifying insights, and using facts to support program execution and leadership decision-making
• Successful with a track record of setting and achieving challenging goals, demonstrating entrepreneurial leadership
• Proven in leading and managing complex programs or projects, delivering results across multiple business units, functions, or stakeholder groups
• Effective at interacting with colleagues at all levels and achieving goals without direct control over resources

Preferred Qualifications, capabilities and skills

• MBA-qualified with a relevant advanced degree
• PMP-certified (or holding other project management certifications)
• Passionate about learning new operating models, technologies, and industry trends
• Experienced in integrating artificial intelligence or automation solutions to enhance project outcomes, improve decision-making, or streamline workflows
• Seasoned with previous client consulting experience

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Transform Onboarding by turning strategic priorities into executable programs, executive narratives, and measurable business outcomes.