Senior Residential Conference Assistant

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Senior Residential Conference Assistant

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Please see Special Instructions for more details.

When applying you will be required to attach the following electronic documents: 1. A Resume/Vita 2. A cover letter indicating how your qualifications and experience have prepared you for this position For additional information please contact: Regina Warren-Burnett at View email address on us.fitly.work. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval.

Position Details

Position Information Job Title Senior Residential Conference Assistant Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $14.20 (Standard); $13.20 (Non-Urban); $15.45 (Portland Metro) Max Hourly Rate $21.00 (Standard); $20.50 (Non-Urban); $21.50 (Portland Metro) Position Summary This recruitment will be used to fill five Senior Residential Conference Assistant positions for University Housing and Dining Services at Oregon State University (OSU). The purpose of this position is to assist the Residential Conferences Management team with all operational aspects of the summer conference program. This is an on-call, live-in, paraprofessional student position. SRCAs direct the work of a group of Residential Conferences Assistants (RCAs) and serve as team leaders for conference preparation, arrivals, and departures. SRCAs report to the Residential Conferences Management team. This full-time, temporary position will require attendance at all trainings and a significant percentage of the employee's time during the dates of employment. Residential Conferences Specialists work 40 hours per week, with two days off per week. This position involves night and weekend work. University Housing and Dining Services recognizes the importance of learning both in and out of the classroom, and supports the concept of education as an individual as well as a community experience. Our primary focus is service to OSU students. We strive to provide our students, faculty, staff, and guests with safe, economical, on-campus living and dining options that are convenient and comfortable. We offer a variety of living and dining options in fifteen residence halls, three dining centers, and a number of family apartments. Our department is an auxiliary enterprise which is funded solely by customers who use our services - we receive no state or tax dollars. We work to maintain the highest educational and service standards for our customers. University Housing and Dining Services is committed to an appreciation of diversity, and fosters an open, respectful, and enjoyable living, learning, and working environment. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of University Housing and Dining Services. SRCAs are expected to affirm and uphold policies that help create and maintain non-discriminatory campus and living group environments. One must be attentive to issues related to multiculturalism, sexism, racism, gender, sexual orientation, and disability. As an employee of Oregon State University, the SRCA is perceived as a representative of the University in one's relationships and contacts, both on and off campus. The SRCA follow all University policies and is expected not to engage in activities that may jeopardize one's credibility as a staff member or activities that make the University legally vulnerable. Position Duties Work Direction & Team Leadership

• Direct and prioritize daily Residential Conferences team work and projects according to conference and guest needs. Ensure the successful operation of the conference halls.
• Foster a team environment with other SRCAs and RCAs.

Customer Service

• Maintain positive customer service relationships with all guests and residents.
• Promptly communicate and address requests from conference sponsors and organizers.
• Cultivate a culture of excellent customer service within the staff group and model outstanding customer service and communication skills to other student staff.
• Take initiative to solve problems, improve processes, and serve as a resource for staff and guests.

Conference Administration and Management

• Coordinate, assist with, and participate in a conference's arrival and departure. Ensure all keys are accounted for prior to arrival and after departure.
• Work with other SRCAs and Residential Conferences Management to schedule duty and front desk coverage.
• Keep accurate records of keys, damages, lost and found, and building occupancy for billing purposes.
• Be knowledgeable about UHDS, OSU, Corvallis, and surrounding area in order to answer questions, ensure the best representation of our facilities and services, and direct guests to destinations.

Room, Linen, and Building Preparations

• Perform quality control audits of room and building readiness prior to guest arrival.
• Lead room setup, bed making, and other preparation for conference groups.
• Lead residence hall cleaning such as sweeping, mopping, vacuuming, wiping surfaces, emptying trash, and sorting recycling.

Building Management

• Conduct building inspections to ensure cleanliness and inspect for damages.
• Report any building maintenance concerns to Residential Conferences Management and work order management system. Ensure work has been completed.
• Communicate regularly with the building Resident Director and Residential Conferences Assistants to ensure collaboration and communication of the conference activities, facility issues, and damages.

Safety and Security

• Address, report, and document any guest conduct problems, injuries, or incidents. Report any inappropriate guest behavior to the on-site conference contact, Resident Director on-duty, and/or Residential Conferences Management.
• Assist all Law Enforcement Agencies when necessary and within OSU policy and procedure.
• Maintain on-call duty schedule and participate in on-call duty rotation.
• Be aware of guest activities in the building to ensure guest and facility safety.
• Maintain the confidentiality of records as stipulated by FERPA (Family Educational Rights and Privacy Act).

Staff Relations and Staff Development

• Participate in and lead trainings as scheduled by Residential Conferences Management.
• Develop positive working relationships with the Residential Conferences Management and other UHDS staff. Functions as a team player with Operations staff.
• Treat all staff members, other department staff, and customers with courtesy, respect, and consideration.

Minimum Qualifications Full Employment Eligibility Requirements can be found here:

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
• Must meet the applicable minimal enrollment standard
  • High School student: Regularly enrolled in a high school or participating in a home-schooling program
  • Undergraduate and post-baccalaureate student: 6 credit hours per term
  • Undergraduate international student: 12 credit hours per term*
  • Graduate student officially admitted to Graduate School: 5 credit hours per term
  • Graduate international student officially admitted to Graduate School: 9 credit hours per term*

• International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.

Additional Required Qualifications

• Applicants must maintain current student status at a college or university and a cumulative 2.50 GPA.
• This position requires good judgment, motivation, self-starting abilities, energy, commitment, attention to detail, a caring and positive attitude, self-discipline, sensitivity to racial and cultural diversity, and common sense.
• Must be able to climb stairways and lift and carry linen, packages, and/or supplies up and down stairs.
• Pursuant to UHDS policy, this position is required to maintain current Cardiopulmonary Resuscitation (CPR) certification (if cognitively and physically able to do so) within 90 days of employment or when training becomes available by the department. Training is provided at department expense. Duty to act ends at summoning professional assistance.
• This position is required to work in and have access to student rooms and community areas while occupied by residents and guests; therefore, position requires a criminal history check.
• Maintain good academic and conduct standing with both OSU and UHDS.
• Must be eligible to work 40 hours/week during Summer Term. University policy prohibits students from working 40 hours/week if taking 5 or more credits combined across all summer sessions.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. Preferred (Special) Qualifications

• Experience working as a Resident Assistant, Residential Conferences Assistant, Building Services Assistant, Service Center Customer Service Representative, or related position.
• Customer service experience.
• Supervision experience and/or demonstrated ability to lead a team of peers.
• Experience using Microsoft Office including Word, Excel, and Outlook
• Experience using Google Apps and One Drive.

Working Conditions / Work Schedule Working Conditions: The SRCA position is routinely a night and weekend role. Work both outside and inside is required Frequently, SRCAs will:

• Climb several sets of stairs within a single day.
• Lift linen packs onto beds and carry them up and down stairs.
• Make several beds within a single day.
• Respond to night time customer service calls.
• Bend over, pull open drawers, and lift mattress edges.
• Sit or stand for one to two hours at a time.
• Pack and un pack shelves

Occasionally, SRCAs will:

• Push full carts of linen.
• Move furniture, tables and chairs, signs and linens.

Posting Detail Information Posting Number P10774SE Number of Vacancies 5 Anticipated Appointment Begin Date 06/15/2024 Anticipated Appointment End Date 09/13/2024 Posting Date 02/26/2024 Full Consideration Date Closing Date 04/05/2024 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants When applying you will be required to attach the following electronic documents: 1. A Resume/Vita 2. A cover letter indicating how your qualifications and experience have prepared you for this position For additional information please contact: Regina Warren-Burnett at View email address on us.fitly.work. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval.

Supplemental Questions