Customer Representative Associate II / Bureau of Motor Vehicles / Anticipated Vacancy

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

This is a professional role that involves maintaining accurate driving/vehicle records as it pertains to accidents for the Secretary of State Bureau of Motor Vehicles, Driver's License Division. As a Customer Representative Associate II, Financial Responsibility/Accident Unit.

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

Learn and perform the duties of the Customer Representative Associate II, in the Accidents and Financial Responsibility Unit. These duties include but are not limited to entering SR22 and SR26 filings, dismissals, uninsured accidents, 3 accident review, and judgements. Cross train for and perform tasks associated with the daily operation of the Accidents and Financial Responsibility Unit. Perform these tasks independently, as needed, without direction from a supervisor. Understand, stay up to date with, and independently explain to customers: departmental rules, regulations, and policies, accurately; regarding Accidents and Financial Responsibility subject matter. Use available information, manuals, and publications, to resolve situations, convey information, and answer questions from the public. Make notes for future reference in areas of question or uncertainty. Continue to generate customer correspondence and documents, accurately; distributing them via regular mail, fax, email or walk in customer. Collect and accurately process fees through the "Point of Sale" program, for Accidents and Financial Responsibility related transactions.

Preference will be given to candidates who bring digital fluency and a process-improvement mindset: Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it. Knowledge of applicable policies, procedures, laws, and regulations related to accident reporting and financial responsibility, with proficiency in Microsoft Office products. Ability to review, process, and track financial responsibility and accident-related documents, including SR-22 filings and insurance compliance records; resolve routine compliance issues; and provide effective assistance to customers, insurance providers, and law enforcement regarding financial responsibility and accident reporting requirements.

We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email View email address on click.appcast.io