Director of Member Experience

Job Description

Job Description

About Us
Girl Scouts is the preeminent leadership development organization for girls offering programs from coast to coast and across the globe. Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.

Position Summary
The Director of Member Experience provides vision, leadership and accountability for membership growth, volunteer engagement, and girl program delivery. As a key member of the leadership team, the Director develops and executes strategies that drive sustainable growth, leverage community partnerships, and align resources to maximize mission impact. Through data-informed decision making, cross-functional collaboration, and the leadership of high-performing teams, this role ensures operational excellence while advancing the council's strategic priorities, mission impact, and long-term success.

Essential Functions

Organizational Leadership

• Serve as a key member of the leadership team, contributing to organizational planning, strategy development, culture enhancement, and long-term sustainability
• Lead, mentor, and support managers and staff to foster a high-performing, engaged team
• Promote a culture of accountability, collaboration, innovation, and continuous improvement
• Lead organizational change efforts and drive successful implementation of new programs, systems, and processes
• Manage organizational budgets including multi-year forecasting and strategic resource management
• Represent Girl Scouts of Silver Sage in external meetings, presentations, and community engagements
• Identify and address organizational risks while ensuring sound decision-making practices

Membership Development

• Lead and manage teams responsible for membership growth, volunteer engagement, and direct girl program delivery, while establishing clear performance expectations and accountability measures
• Collaborate with department staff across community engagement, philanthropy, marketing, and operations to ensure an integrated approach to membership growth and sustainability
• Establish annual organizational goals, recruitment and retention strategies, monitor key performance indicators, and provide regular progress reports and recommendations to executive leadership
• Create and implement multi-year plans to expand membership including girl and volunteer participation
• Utilize membership, program participation, impact and outcome, demographic, and market data to evaluate performance, identify opportunities, and inform strategic decision-making.
• Cultivate and maintain relationships with schools, community organizations, businesses, families, volunteers and other key stakeholders to increase awareness, access, and participation in Girl Scouts
• Champion belonging initiatives within girl and volunteer engagement strategies to expand program access to underserved and diverse communities
• Regularly travel throughout the service area as needed to support membership development and community engagement activities

Member Experience

• Foster a culture of exceptional girl, family and volunteer experience through innovative engagement
• strategies, responsive service delivery, and continuous improvement practices
• Lead development of volunteer lifecycle strategies, including recruitment, onboarding, training,
• development, recognition, and retention efforts.
• Lead development of girl program strategies, including recruitment, new member engagement and direct program delivery through Girl Scout workshops, events, day-camp programming, leadership awards, and community partner experiences
• Ensure effective program-delivery models throughout volunteer & Council-led programming to ensure each Girl Scout experiences the full Girl Scout Leadership Experience (GSLE) and 5-leadership outcomes
• Regularly review, update and ensure compliance with Girl Scout policies, safety standards, regulatory requirements, and organizational procedures across all member services.

Other

• Adhere to Council and GSUSA policies, standards, procedures and Girl Scout Promise and Law.
• Support and promote the Girl Scouts’ commitment to access and belonging.
• This job description is not all-inclusive, and management may revise or reassign duties as needed to reach the goals of the Council.

Qualifications

• 3+ years of progressively responsible leadership experience in business administration, education, public administration, nonprofit management, human resources, customer experience, community engagement, or a related field
• 2+ year's experience leading and developing high-performing teams
• Strong background in volunteer & youth recruitment, engagement, development, and retention strategies
• Strong leadership, coaching, conflict resolution, and change management skills
• Demonstrated success in developing and executing business growth strategies
• Experience managing complex operations, budgets, and organizational resources.
• Knowledge of the Girl Scout Movement, volunteer-driven organizations, or youth-serving organizations preferred

Additional Requirements

• Ability to drive to meetings and hold a driver’s license acceptable to Council’s insurance company
• Ability to work flexible hours for meetings, events, and activities that occur outside of traditional work hours
• Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.

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