Service Writer

Service Writer (aka Customer Experience Pro)

Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join our growing team! If you’re great with customers, thrive in a fast-paced environment, and can translate “my car is making a weird noise” into something technicians understand—you might be our perfect fit.

As a Service Writer, you’ll be the friendly face and clear communicator between our customers and our service department, keeping things running smoothly from check-in to check-out.

What You’ll Be Doing

• Greet customers with confidence, positivity, and a genuine desire to help
• Listen carefully and gather details about vehicle concerns (even the vague ones)
• Create clear, accurate service orders for our technicians
• Communicate service recommendations, timelines, and estimates in a way customers actually understand
• Coordinate schedules to keep the shop moving efficiently
• Keep detailed records of services and customer interactions in our system
• Follow up with customers to ensure everything was handled right

What We’re Looking For

• Previous experience as a Service Writer or in customer service (preferred)
• Strong communication skills—you’re comfortable talking to everyone
• Ability to multitask and stay organized in a busy environment
• Attention to detail (the little things matter here!)
• Basic automotive knowledge is a plus—but we can train the right person
• Comfort using computers and dealership software

Service experience preferred

Why You’ll Love Working Here

• Competitive pay with room to grow
• Supportive, team-first environment
• Ongoing training and development
• Employee discounts on vehicles and services
• Opportunity to grow with a brand-new, multi-million-dollar Kia dealership

Be Part of Something BIG

We’re building a brand-new Kia of Lincoln dealership, opening summer 2026, and this is your chance to be part of the foundation. Start now at our temporary facility, help shape the culture, and grow with us into our state-of-the-art showroom.

If you’ve got the drive, the ambition, and the passion for helping people—this could be the next big step in your career.

Apply today and grow with Kia of Lincoln!