Patient Recruitment Associate I

Patient Recruitment Associate I - Onsite Hybrid

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We have an incredible opportunity for a Patient Recruitment Associate (PRA) to join ICON's Accellacare team, on a 6-month contract. The PRA is integral to support the growth and success of Accellacare as an organization. The PRA will encourage patients to participate in clinical research studies, through conducting phone screens. They will review patient's basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.

This role is with Accellacare, part of ICON's clinical research network, where you'll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.

Location: Hybrid, Onsite 4 days per week (remote 1 day/week)

• Raleigh, NC
• Wilmington, NC
• Winston-Salem, NC
• Rocky Mount, NC
• Oak Lawn, IL

Contract Duration: 6 months, with eligibility to convert permanent

Hours: Full-Time, 8:00am - 5:00pm, Monday through Friday

What you will be doing:

• Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
• Review, enter, and edit patient information into clinical trial management software
• Book patients into site schedulers ensuring that entries are accurate and up to date
• Read and understand the purpose and inclusion/exclusion criteria for each protocol
• Respond to all leads within a 24-hour time period
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
• Problem solve and create contingency plans to optimize enrollment
• Effectively communicate the importance of research participation to volunteers
• Provide an exceptional patient experience by building positive rapport and consistent follow-up
• Strive to meet personal and team targets
• Work in strict confidentiality in all forms including electronically, written forms, and verbal
• Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Your profile:

• Bachelors degree in life science, healthcare, or medical field
• Clinical research site experience (strongly preferred) with an interest in a career clinical research, preferably in patient recruitment
• Experience in customer service, marketing, and/or sales (preferred)
• Basic understanding of medical terminology
• Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls
• Ability to multitask while working under pressure and with tight deadlines
• Organizational skills with attention to detail
• Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
• Ability to work onsite 4 days per week

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.