Customer Service & Scheduling Coordinator

Customer Service & Scheduling CoordinatorAt Superior Fence & Rail, every successful project begins with a great first conversation. As our Customer Service & Scheduling Coordinator, you'll often be the first point of contact for our customers—setting the tone for a professional, helpful, and seamless experience from day one.This role is ideal for someone who enjoys helping people, stays organized under pressure, and thrives in a fast-paced environment. You'll balance customer communication, appointment scheduling, and administrative support while helping keep our sales and operations teams connected and moving efficiently.Key ResponsibilitiesAnswer inbound customer calls with a friendly, professional, and solution-focused approachSchedule sales appointments by coordinating customer availability with sales team calendarsHelp ensure efficient routing and scheduling across multiple territoriesProvide administrative support, including assistance with permits, utility locates, and related documentationCommunicate clearly and effectively with customers, sales representatives, and internal team membersRespond to customer needs with professionalism, patience, and a commitment to finding solutionsKeep scheduling details accurate and up to date to support a smooth customer experienceWhat Success Looks LikeEvery customer receives a positive, professional first impressionAppointments are scheduled accurately and efficientlyCommunication between customers, sales representatives, and internal teams is clear and timelyAdministrative details are handled consistently and accuratelyScheduling and coordination help projects move forward smoothly and without unnecessary delaysTeam members can rely on you to follow through and keep important details from falling through the cracksQualificationsExperience:Customer service or call center experience preferredExperience with scheduling, coordination, or administrative support is a plusComfortable working in a fast-paced, team-oriented environmentExperience managing multiple priorities and changing schedules is beneficialSkills:Strong communication and interpersonal skillsHighly organized with excellent attention to detailComfortable using technology and learning new systemsAble to manage multiple tasks, priorities, and deadlinesProfessional, dependable, and solution-orientedComfortable handling a high volume of customer communicationYou'll Thrive in This Role if You:Are naturally friendly, professional, and easy to talk toEnjoy helping people and creating positive customer experiencesStay organized and pay attention to the detailsCommunicate clearly, confidently, and respectfullyCan remain calm and focused in a busy environmentTake ownership of your responsibilities and follow throughAdapt quickly when schedules, priorities, or customer needs changeEnjoy being an important part of a collaborative teamWe Live and Lead by Our Core ValuesAt Superior Fence & Rail, our Core Values guide how we hire, lead, communicate, solve problems, and serve our customers. They define our culture and set the standard for what great looks like on our team.Our Core Values:Radical Honesty & TransparencyWe communicate openly, honestly, and directly.Accountable & HumbleWe take ownership of our responsibilities, learn from our mistakes, and always look for ways to improve.Empathetic ListenerWe listen to understand, value different perspectives, and treat others with respect.Curious & AdaptiveWe ask questions, embrace learning, and adapt to new challenges and opportunities.Resilient OptimismWe approach challenges with a positive mindset and the determination to keep moving forward.Proactive Follow-ThroughWe take initiative, communicate clearly, and do what we say we're going to do.Work ScheduleMonday to Friday