Financial Counselor

Financial Counselor Financial Counselor Bring your passion to Texas Health So We Are Better + Together Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201 Work Hours: Full-Time; Wednesday Sunday from 7:00am to 3:30pm Department Highlights: Great working environment with plenty of learning opportunities. Opportunity to work in a fast pace multi department environment. Ability to interact and become familiar with all other hospital departments. Friendly family-orientated environment. Qualifications Here's What You Need: Education High School Diploma or Equivalent required. Experience 1 year collections experience preferred. 2 years hospital admissions experience preferred. Other hospital and physician office experience preferred. Medical insurance verification and scheduling experience preferred. Birth Certifications experience preferred. Licenses and Certifications CHAA - Certified Healthcare Access Associate Upon Hire preferred CPI - Crisis Prevention Intervention Training 90 Days required Skills Strong communication and interpersonal skills with a focus on customer service and patient advocacy. Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence. Tech-savvy and proficient in Epic, Meditech, Microsoft Office Suite, and financial/registration software. Strong problem-solving and critical-thinking abilities, especially in high-pressure situations. Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail. Ability to work with diverse patient populations and show empathy in sensitive financial discussions. Bilingual (Spanish) preferred, but not required. What You Will Do: Patient Financial Advocacy & Counseling Helps patients understand their insurance benefits, financial responsibilities, and available assistance programs in a compassionate and clear way. Provides accurate cost estimates, set up payment plans, and assist with financial assistance applications. Advocates for patients by explaining coverage options and working with external agencies to secure funding when needed. Identifies potential coverage gaps and educate patients about their financial options before services are rendered Insurance Verification & Pre-Authorization Verifies insurance benefits and ensure pre-authorization requirements are met before scheduled services. Works closely with physician offices, case managers, and patients to prevent unexpected financial burdens. Assists in resolving claim denials and explain Explanation of Benefits (EOBs) in easy-to-understand terms. Utilizes online tools, databases, and insurance portals to ensure accurate eligibility verification. Financial Clearance & Revenue Cycle Support Ensures a smooth patient experience by managing Financial Clearance Work queues and providing Good Faith Estimates (GFE). Records and maintain accurate patient demographic and financial data in our electronic health records (EHR) system. Assist patients with Medicaid applications, financial assistance forms, and public assistance programs. Works alongside facility leadership and revenue cycle teams to maximize reimbursement and minimize financial barriers. Customer Service & Patient Experience Applies superior customer service skills to set expectations about the patient experience and use THR principles to deliver top-tier customer service. Maintains a friendly, professional, and empathetic approach when discussing financial matters with patients and families. Collaborates with clinical teams and patient navigators to ensure financial processes do not delay care. Serves as a mentor to new team members, sharing knowledge and best practices. Administrative & Compliance Responsibilities Stays up to date on federal, state, and hospital financial policies to ensure compliance with regulations. Participate in staff meetings, training sessions, and process improvement initiatives. Keeps detailed records of financial discussions and transactions in patient accounts. Identifies ways to improve financial counseling processes to create a better experience for both patients and the organization. Additional Perks of Being a Texas Health Employee: Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.