Customer Service Representative II

Customer Service Representative II

The Customer Service Representative II will provide technical and product knowledge to both internal and external customers. They will be responsible for creating take-offs and quotes using knowledge of our products, building materials and our systems.

Key Roles

• Prepare detailed drawings/take-offs for residential and commercial customers
• Create materials lists for customer's quotes
• Answer technical questions about our products
• Proactive communication with external and internal customers to assist in solving issues
• Maintain knowledge of our products, services, and promotions to assist and educate customers in product selection and function
• Operate in a team environment supporting others.
• Deliver excellent customer service by building professional relationships and trust with partners/customers
• Create and follow up on orders, take offs and quotes

Key Competencies

• Willingness to learn and follow directions
• Ability to collaborate and communicate effectively across departments
• Accuracy and attention to detail
• Organizational skills
• Flexibility
• Technical capacity

Duties and Responsibilities

• Accurately produce take-offs from customer and architectural drawings including complex take-offs for Horizontal, Vertical and lighting
• Document all customer information, communications, and sales in CRM
• Coordinate with Business Development, Sales, Marketing and Architectural teams
• Handle customer complaints courteously, and professionally
• All CSR I proficiencies
• Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities

Education and Experience

• Required:
  1. High school diploma or equivalent
  2. Three or more years' experience in customer service, inside sales or estimating
  3. Microsoft Office, Typing, Computer Skills experience
• Preferred: Experience in a building material or construction environment