Front Desk Associate

Front Desk Associate

Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you'll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest's stay as memorable as the peaks they came to explore!

Key Responsibilities:

• Execute flawless check-in/check-out procedures for owners and guests
• Serve as resort concierge for dining, activities, and local recommendations
• Handle reservation modifications and ownership inquiries
• Coordinate daily arrivals/departures with Housekeeping and Engineering
• Maintain accurate guest folios and night audit documentation
• Operate resort telephone system and switchboard
• Enforce resort policies with professionalism
• Resolve guest concerns per "End of the Line" service philosophy
• Maintain pristine front desk and retail areas

Requirements:

• Minimum 1 year customer service experience in hospitality or related field
• Professional communication skills (verbal and written)
• Proficiency with Microsoft Office and property management systems
• Ability to lift 50 pounds for luggage assistance

Preferred Qualifications:

• Associate's degree in hospitality management or related field
• Previous front desk experience in upscale resort environment
• Bilingual capabilities

Career Advancement Pathway:

Front Desk Associates may advance to FDA II ($24.25-$27.88/hr.) after 90 days by demonstrating proficiency in six core areas: property operations, reservations systems, night audits, activities, retail management, and leadership duties.

Promotion requires supervisor-verified skills assessments, 95%+ system accuracy, and zero unresolved guest complaints.

1. Cross-Property Operations

Shadow shifts at all properties

Parking/violator checks

Verified by: Supervisor observation + checklist

2. TSW Systems

Points/partial stay reservations

Owner relations protocols

Verified by: Live system demonstration

3. Night Audit

Folio balancing & Shift-4 transactions

Bank drops

Verified by: 3 error-free solo audit shifts

4. Activities

Escape Room hosting

Activity kit preparation

Verified by: 4.5+ guest satisfaction scores

5. Market

Inventory audits

Vendor orders

Verified by: 100% monthly inventory accuracy

6. MOD

SOP creation

Post-stay survey responses

Verified by: 3 supervised MOD shifts

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program.

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.