Collections Call Center Agent

Job Description

Job Description

Collections Call Center Agent

Location: On-site in at our new North Indianapolis Call Center!

Join the Team at Superior Auto!

Are you a strong communicator who enjoys helping people and making a real impact? Superior Auto is looking for a Collections Call Center Representative to support our store locations and deliver exceptional customer service with every call.

In this role, you’ll be the friendly, solutions-focused voice that helps customers stay on track with their accounts—while also supporting stores that need extra collections assistance. If you’re motivated, professional, and ready to grow your skills, we’d love to meet you.

What We Offer

• Competitive pay of $18/hr and monthly incentive based on results.
• No late nights, no Sundays — You’ll have time for life outside of work.
• Steady schedule — Five-day workweek, alternating Saturdays with a weekday off.
• Solid benefits including health, vision, dental, and more.
• Growth opportunity — Be part of a new department where you can help shape the future.

What You’ll Do

• Make timely, professional outbound collections calls to customers on behalf of our store locations.
• Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot.
• Support special outreach projects such as delinquency prevention campaigns.
• Follow compliance scripts and communication standards to ensure accuracy and consistency.
• Solve complex account situations and escalate to the appropriate team.
• Provide courteous, customer-focused assistance that builds relationships and promotes understanding and trust.
• Participate in team meetings, coaching sessions, and ongoing training.

What We’re Looking For

• High school diploma or GED (preferred but not required).
• Clear, confident communication skills.
• Customer service or collections experience (preferred, not required).
• Ability to work both as part of a team and independently.
• Ability to work occasional pre-approved overtime based on call volume.

Superior Auto is an Equal Opportunity Employer