Director, Clinical Services - Hospice

Overview For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect. TITLE: Director, Clinical Services (Hospice) | OFFICE LOCATION: Sunnyvale | SCHEDULE: Full Time | SHIFT: M-F 8:30am - 5pm | Travel Required: Local (26%-49%) The posted compensation range of $143,000 - $187,300 (annual salary) + Management Incentive Plan is a reasonable estimate that Pathways Home Health & Hospice believes might be paid for this job based on the circumstances at the time of posting. Pathways Home Health & Hospice may pay more or less than the posted range as permitted by law. Responsibilities Director, Clinical Services (DCS) is responsible for the planning, direction, coordination, supervision, evaluation and provision of all nursing services at the assigned facility location. Lead the education, training, and development of employees and oversee the coordination, continuity, and quality of clinical care, as well as the management of patient services. Participate in the recruitment of employees and provide supervision to facilitate quality care and patient satisfaction; monitor, evaluate, and take action on clinical measures of performance. Adhere to the Compliance Program and maintain confidentiality of HIPAA-protected information; ensure confidentiality of client information. Function as an effective team member to achieve location and organizational goals and objectives; maintain professional availability to assist staff. Maintain effective communication and confidentiality of information; supervise and monitor the care provided to patients and ensure safe, therapeutically effective care; conduct on-site nursing supervisory visits. Direct and oversee clinical services to ensure quality patient care in compliance with regulatory, operational, and financial requirements. Ensure patient plans of care are individualized and appropriate; ensure accuracy and timeliness of clinical records and compliance with all regulatory standards. Monitor clinical outcome results and develop/implement improvement plans using SHP and company data to drive positive outcomes. Monitor and evaluate clinical performance measures (productivity, documentation, patient care) and follow through with action plans based on results. Oversee ongoing development of clinical staff knowledge, including OASIS, physician orders, and other clinical documentation tools. Provide timely communication of regulatory, operational, and financial information to clinical and applicable office staff; lead education initiatives (new hire orientation, in-services, meetings, case manager meetings, formal clinical education). Complete assigned workflows accurately and on time; participate in branch activities such as strategic planning, budget development, and financial performance; provide sales support when necessary. Perform patient visits, supervisory visits, and shared visits as needed or directed; ensure appropriate on-call coverage and participate in rotation as needed. Participate in office functions including intake, payer verification, payroll, billing resolution, and laptop support as directed; act as back-up to Market Director, Operations. May serve as Administrator of Record with the State Regulatory agency. Quality Assure appropriate service utilization and correct OASIS scoring; validate visit frequency based on assessment scoring and ensure field staff perform visits appropriately; arrange appropriate preceptors when needed. Review all occurrence and complaint reports and perform related follow-up. Coordinate QAPI program activities, including data collection/analysis, committee oversight, improvement initiatives, education, evaluation of effectiveness, and communication of results. All other duties as assigned. Qualifications Current Registered Nurse (RN) license to practice in CA is required. Hospice BSN required. Three years of management experience required. Two years of hospice clinical experience required. Training and experience in health service administration with at least one year of supervisory or administrative experience in hospice or related health programs. Two years of hospital clinical experience is preferred. Experience in performance improvement philosophies and measurement systems is preferred. Experience in budgeting and managing financial performance is preferred. Excellent clinical skills and knowledge of hospice regulatory requirements. Excellent organizational, time management, and administrative skills with ability to prioritize and work independently or collaboratively. Strong leadership, training, and performance management capabilities; demonstrate a culture of valuing and empowering employees and service excellence. Proficient computer skills, including Google Suite and Windows-based programs. #J-18808-Ljbffr Pathwayshealth