Learning Partner - Full Time

Learning Partner

It is the primary responsibility of the Learning Partner to perform a variety of duties to support the mission and vision of Northfield Park Racino by facilitating, implementing, and evaluating training programs across all operational areas. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances as well as departmental and Northfield Park Racino policies, practices, and procedures.

Principal Duties & Responsibilities

• Manage the implementation of new hire orientations and enterprise-wide learning initiatives.
• Partners with HR, Player Development, and internal division leaders to assess leadership development needs based on department productivity reporting.
• Leverage multiple technology platforms for learning delivery and measurement to enable capability development programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall operations and value of learning.
• Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio to initiatives.
• Produce, compile, and evaluate survey results for measurement of learning quality, participation, satisfaction, performance, and business impact.
• Facilitate required compliance training related to company policies, procedures, regulatory requirements, and other applicable standards.
• Partner and consult with operational experts to conduct needs/root cause/gap analyses then design and deliver appropriate learning and custom designed solutions
• Design and generate data reporting, information, and documentation in the learning management system.
• Engage in self-directed work, create, and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision.
• Manage training center operations for classroom setup and break down, material preparation, scheduling, inventory ordering, and resource allocation.
• Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
• Create and maintain structured onboarding plans in collaboration with operations leaders to ensure necessary role-specific training and resources are provided to internal guests.

Requirements

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Education Level Bachelor's Degree Preferred

Work Experience 1+ Years of Prior Relevant Experience in Adult learning/training/facilitation Required

Additional Requirements

Previous experience working in a similar casino setting Preferred

Instructional design experience Preferred

Knowledge, Skills and Abilities

• Strong capabilities in public speaking, facilitation, and communication skills to be leveraged in small and large group settings
• Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes with the capacity to engage adult learners
• Excellent planning, time management, communication, decision making, presentation, organization, and people skills.
• Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level
• Possess outstanding communication and people skills to articulate effectively and maintain a professional relationship with a diverse workforce
• Possess & utilize good working knowledge of computer software to include MS Word, Excel, PowerPoint and Outlook and/or equivalent
• Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management
• Possess effective time and project management skills, and work well both individually and as a member of a team
• Maintain a professional, neat and well-groomed appearance, adhering to Northfield Park Racino.
• Excellent customer service skills.
• People skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.