Registered Nurse Case Manager

At Unifi Healthcare, we are reimagining what healthcare can be—accessible, compassionate, and truly patient-centered. Our mission is to deliver a seamless, personalized experience that empowers individuals and supports them through their healthcare journey, helping people live longer, safer lives in the comfort of their own homes. Through our growing network of services and partners, we are building a model that reduces complexity, supports caregivers, and reimagines how at home healthcare is delivered across the U.S. The RN case manager is responsible for ensuring quality patient care via development, implementation, and evaluation of individual patient care plans within the home setting. The Case Manager serves as the liaison between the Agency and patient families. They are responsible for day‑to‑day management, coordination, and supervision of related clinical activities within their assigned service area using professional standards of care and Agency Policy & Procedures. The RN Case Manager reports directly to the Assistant Director(s) of Nursing in their assigned area and to the Director of Nursing using the chain of command. Case Managers are expected to create and support positive environments through a personal commitment to the company’s growth, vision, and values. Essential Functions Performs documentation/chart review to ensure accuracy and that the client’s POC is being followed; submits clinical documentation (weekly billing and payroll information) within specified deadlines. Maintains accurate information in QuickBase for all assigned clients and updates it in a timely manner. Manages care implementation with attention to quality patient care and patient family satisfaction. Coordinates care authorization with Authorization Specialist(s) to establish the foundation for the development of the client’s treatment plan of care, including new admissions and re‑certifications for current clients who are on‑service. Provides implementation, evaluation, and oversight of individual patient P.O.C. that corresponds with the physician’s orders through assessment of the patient’s needs, condition, environment, and consultation with other health team members. Provides education to clients regarding benefits, utilizing appropriate team members within the company structure and/or outside agencies to accomplish desired objectives (e.g., DME, additional diagnosis, home modifications, medication prior authorizations, etc.). Maintains an ongoing responsibility for assigned caseload. Attends all pertinent MD appointments with the client (including recertifications, specialists, impairments) as needed, or coordinates coverage within the team if unable to fulfil obligation. Builds rapport with patient families in implementing and managing care being rendered. Assists the staffing department with scheduling workload as needed for maximum efficiency and remains detail‑oriented to deadlines. Maintains open communication with DON, ADON(s), other Case Managers, RN Authorization Specialist(s), non‑licensed staff, support staff, and ancillary services. Notifies Scheduling Dept. and ADON(s) of any field‑related issues involving clients or employees. Communicates pertinent information (deaths, hospitalizations, changes in condition, etc.) via email with DON, ADON(s), Operations, Authorizations, Billing. Provides clinical guidance and coaching as needed for staff and patient families; holds field staff accountable for level of care provided. Attends monthly Case Management meetings. Participates in staff in‑service programs/continuing education in‑services as scheduled. Participates in company‑designated committees per corporate direction. Participates in client home visits in service area per P&P and as needed. Abides by and promotes all Agency Policies &Procedures. Supports and takes initiative on necessary state and federal program regulations by process development, implementation, and evaluation of compliance for said regulations. Maintains a continuing knowledge of competencies related to the Nursing profession and adheres to accepted professional nursing standards/scope of practice. Participates in Case Management teams and attends to corresponding responsibilities per company development and growth. Maintains open communication with team CM regarding clients to ensure continuity of care. Treats current and prospective company clients and families with absolute customer service and compassion, close communication, friendly service, and the utmost professionalism. Is available during company office hours to enable accessibility of service for potential and current patients and families as well as staff and colleagues. Notifies direct supervisor of any and all unavailability. Participates in performance review and goal setting for growth and company development in assigned territory. Ensures arrangements for equipment and other necessary items and services are available; advocates for DME supplies and coordinates with DME representative. Is prepared to fill in, as the RN, in the event of an emergent situation for any given client if all other avenues have been exhausted and the shift is unable to be filled. Follows Chain of Command and acceptable protocols in all situations. Education, Training, And Skill Recommendations/Requirements Current RN licensure Minimum 3 years progressively responsible clinical experience Excellent writing, organizational, and time‑management skills Prior management or leadership experience Ability to work independently, multi‑task, prioritize, and function in a team environment Must possess a professional, courteous, compassionate, and customer‑oriented demeanor Must be discrete, trustworthy, and possess a high level of integrity Excellent computer and internet skills Must be able to bend and lift required for effective patient‑related care Must be able to safely lift 40–50 lbs. Must dress in a professional manner when visiting clients (scrubs and nametag preferred) Benefits 401(k) Dental insurance Flexible schedule Health insurance Paid sick time Paid time off Work Location: On the road #J-18808-Ljbffr Unifi Healthcare