HYBRID - Contact Center Associate

Contact Center Associate | Remote within Spokane area

Immediate Openings | Remote (Within 60 Miles of Spokane, WA) | 5-Month Contract

Looking for a customer-focused role with a company that makes a difference? Join Delta Dental's Contact Center team and help members navigate their dental benefits while delivering exceptional service. This isn't just another call center job. It's an opportunity to support individuals, providers, and communities through a mission-driven organization.

We're hiring immediately , with a fast onboarding process and quick start dates available.

What You'll Do

• Assist members, providers, and internal partners with questions related to benefits, eligibility, claims, coverage, and provider services
• Respond to inquiries via phone, email, and other communication channels with professionalism and accuracy
• Resolve customer concerns whenever possible during the first interaction
• Document customer interactions and follow-up items thoroughly
• Navigate multiple systems while maintaining accuracy and attention to detail
• Meet quality, productivity, and customer service expectations
• Participate in training, coaching, and team development activities

What We're Looking For

• Strong customer service and communication skills
• Professional, friendly, and empathetic approach to helping others
• Organized, detail-oriented, and able to manage multiple priorities
• Reliable follow-through and ability to meet deadlines
• Eagerness to learn and grow in a fast-paced environment
• High school diploma or GED required
• Customer service experience preferred
• Must be authorized to work for any employer in the United States

Schedule & Training

• Training (First 3 Weeks): Monday-Friday, 7:00 AM - 3:30 PM
• Post-Training Schedule: Monday-Friday, 8hr shift within operating hours of 5am to 5pm.
• Remote Position: Must reside within 60 miles of Spokane and be able to pick up company equipment locally.

If you're passionate about helping people, enjoy solving problems, and want to start a new opportunity quickly, we'd love to hear from you. Apply today!

This is a Contract position based out of Spokane, WA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Spokane,WA.

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.