Client Care Representative / Dispatcher

Job Description

Job Description

Benefits:

• Bonuses
• Disability insurance
• Employee discounts
• 401(k)
• Paid time off
• Profit sharing
• Competitive salary
• Health insurance
• Training & development
• Vision insurance

Get the best of both worlds!! Work for a local family owned and operated company that that has been in operation since 1990 and has the backing, power and opportunities of a national franchise!

Do you value professionalism and punctuality? Do you want to work with the best customer service, dispatch pros and technicians in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply. Hourly Wage based on experience.

JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls and assist with the administrative tasks as necessary.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential!
• A courteous and pleasant demeanor whether on a phone call or not
• Ensures that each telephone call is answered with the approved company greeting and script is used each time
• Notifies clients ahead of time if the technician is not going to arrive at their home within the scheduled time window
• Understands and embraces continuous training, education and coaching.

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Positive "can do" team work attitude
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred.
• This is NOT a remote position.
• Basic Microsoft office & Google Drive knowledge is needed.
• Service Titan Experienced CSR's & Dispatchers are highly encouraged to apply!