Healthcare Café Manager: Lead Ops & Guest Experience

Aramark Healthcare+ is seeking a Hospital Cafe Manager to join our team at Texas Health Resources (THR) Southwest Fort Worth in Fort Worth, TX. The Hospital Cafe Manager is responsible for the daily operations of an assigned retail cafe and supporting catering services. The Hospital Cafe Manager ensures efficient operations in line with Aramark’s policies, procedures, and client contract, while coordinating guest services so staff and guests experience a positive impression of the facility. This role oversees store merchandising, product inventory, purchasing, and other operational needs to support both cafe and catering services. Job Responsibilities Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution. Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget. Ensure development and training of customer service programs and product knowledge. Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements. Address and resolve any customer issues. Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores. Periodically check and verify the accurate ticketing of merchandise. Lead periodic physical inventories as well as potential count discrepancies. Maintain effective client and customer rapport for mutually helpful business relationships. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired. Requires a bachelor's degree or equivalent experience in related field. Healthcare retail experience is preferred. Experience in catering operations (plus, not required). Inventory, scheduling, and basic cost control experience. Proficiency with Microsoft Office and Point of Sales systems. Strong customer service and team communication skills. Ability to work a flexible schedule, including occasional evenings or weekends. Strong organizational skills. Profit and loss (P&L) accountability and /or contract-managed service experience preferred. Ability to demonstrate excellent customer service using Aramark’s standard service mode. EEO Statement At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. Nearest Major Market: Fort Worth Nearest Secondary Market: Dallas #J-18808-Ljbffr Aramark