Medical Assistant

Medical Assistant / New Patient Coordinator

Suburban Endocrinology and Diabetes Center is seeking a compassionate, organized, detail-oriented, and motivated Medical Assistant / New Patient Coordinator to join our growing team.

Important About This Position

This is not solely a Patient Coordinator position. The individual hired for this role will be expected to perform the full range of Medical Assistant duties, in addition to serving as a New Patient Coordinator. The ideal candidate should be comfortable balancing direct patient care, clinical and administrative Medical Assistant responsibilities, prior authorizations, patient communication, and new-patient coordination.

Position Summary / Responsibilities

As a Medical Assistant, responsibilities will include:

• Process prescription refill requests.
• Complete medication and procedure prior authorizations.
• Answer incoming patient phone calls and return patient messages promptly.
• Coordinate and order laboratory tests and diagnostic procedures as directed by providers.
• Educate and train patients on Continuous Glucose Monitoring (CGM) devices.
• Administer injections as directed by providers ( if needed)
• Accurately document patient information in the electronic medical record (EPIC experience preferred).
• Coordinate with pharmacies, laboratories, insurance companies, and other healthcare providers.
• Perform other Medical Assistant duties as assigned based on the needs of the providers and practice.

In addition to regular Medical Assistant duties, this position will also serve as a New Patient Coordinator, including:

• Coordinate and prepare new patients for their initial consultation.
• Verify insurance eligibility and coverage.
• Review the patient's diagnosis, reason for referral, and scheduling needs.
• Ensure the patient is appropriately scheduled with our practice.
• Obtain all pertinent medical records, laboratory results, imaging reports, referral documentation, and other records needed for the consultation.
• Contact patients, referring physicians, hospitals, and other medical offices when additional information or records are needed.
• Review new-patient information before the appointment to help ensure required documentation is available for the provider.
• Follow up on missing records, referrals, insurance information, or other requirements before the patient's consultation.

Qualifications

• Medical Assistant certification preferred, or equivalent clinical experience.
• Previous experience working as a Medical Assistant in a physician's office or clinical setting preferred.
• Previous endocrinology, diabetes, primary care, or specialty-practice experience is a plus.
• EPIC Electronic Medical Record experience preferred.
• Experience with insurance verification, prior authorizations, referrals, and medical records strongly preferred.
• Knowledge of diabetes management, insulin therapy, and CGM devices is an advantage; training can be provided.
• Knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Excellent attention to detail.
• Ability to manage both clinical MA responsibilities and administrative/patient coordination responsibilities.
• Professional, dependable, compassionate, and team-oriented.

Benefits

• Competitive pay based on experience
• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• 401(k) with employer match, if applicable
• Paid Holidays
• Opportunities for training and professional growth
• Supportive and collaborative work environment

If you are an experienced Medical Assistant who enjoys both hands-on patient care and coordinating the details necessary to prepare patients for their appointments, we encourage you to apply.