Teller

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES\n

Operational efficiency

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• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
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• Process deposits, withdrawals, transfers and loan payment transactions for customers.
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• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
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• Assist in daily balancing and processing of ATM(s), including the processing of all entries. 
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• Assist in the verification of deposits in the night and lobby depository.
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• Assist with the dual control vault responsibilities.
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• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
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• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
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• Ensure an excellent overall client experience by assisting clients with select service needs.
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• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
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• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
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• Promote bank products and services to further enhance client relationships.
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• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
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Client experience

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Sales and service

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Compliance and risk management

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Perform all other job related duties as assigned

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SUPERVISORY RESPONSIBILITIES\n

No supervisory responsibilities

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QUALIFICATIONS\n

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

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High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

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COMPUTER AND OFFICE EQUIPMENT SKILLS\n

Microsoft Office Suite

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In addition, 10-key calculator; coin counter

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CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)Not necessary\n

 

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As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

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PHYSICAL DEMANDS AND ENVIRONMENT – Amount of Time Spent

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PHYSICAL DEMANDS - Time \n

None

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Less than 1/3

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1/3 to 2/3

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More than 2/3

Stand\n

 

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x

Walk\n

 

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X

Sit\n

 

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x

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Use hands to finger, handle, or feel\n

 

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X

Reach with hands and arms\n

 

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X

Climb or balance\n

 

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X

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Stoop, kneel, crouch, or crawl\n

 

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X

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Talk or hear\n

 

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X

Taste or smell\n

X

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LIFTING - Time \n

None

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Less than 1/3

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1/3 to 2/3

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More than 2/3

Up to 10 pounds\n

 

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X

Up to 25 pounds\n

 

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X

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Up to 50 pounds\n

 

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X

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Up to 100 pounds\n

X

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More than 100 pounds \n

X

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WORK ENVIRONMENT - Time \n

None

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Less than 1/3

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1/3 to 2/3

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More than 2/3

Wet or humid conditions (non-weather)\n

 

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X

Work near moving mechanical parts\n

X

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Work in high, precarious places\n

X

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Fumes or airborne particles\n

X

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