Service Technician

Job Description

Job Description

Cleanslate is a nationwide leader in industrial cleaning solutions, dedicated to delivering top-tier hygiene services. Our primary focus is on providing a personalized and seamless customer experience. We are committed to exceeding our goals and driving higher levels of customer satisfaction.

We Offer

• Competitive Pay: Receive a competitive hourly wage, paid on a weekly basis, ensuring timely and consistent compensation for your work.
• Health Insurance: Comprehensive health insurance coverage, including medical, dental, and vision plans, to support your overall well-being.
• Retirement Plans: Access to a 401K plan to help you save for your future.
• Life Insurance: Life insurance coverage to provide financial security for you and your loved ones.
• Paid Time Off: Generous paid time off (PTO) policy to help you maintain a healthy work-life balance.
• Paid Holidays: Enjoy paid holidays throughout the year, allowing you to spend time with family and friends.
• Referral Program: Participate in our referral program and earn rewards for referring qualified candidates to join our team.
• Work Location: Service work is performed at customer sites.

Scope

• Troubleshoot and Repair: Diagnose and fix issues with commercial dish machines, electric hot water boosters, and commercial washers to ensure optimal performance.
• Customer Interaction: Work closely with Territory Managers to deliver exceptional customer experience, addressing any concerns and providing solutions.
• Parts Management: Identify and order the correct repair parts promptly to minimize downtime and ensure efficient service.
• Service Reporting: Recap each service call with a detailed Customer Service Report (CSR) and review the findings and actions taken with the customer to ensure transparency and satisfaction.
• Customer Relationships: Build and maintain strong, positive relationships with customers through consistent, high-quality service and communication.
• Equipment Installation: Assist with the installation of new equipment for customers, ensuring proper setup and functionality.
• Emergency Response: Respond quickly and effectively to customer emergency service calls, providing timely solutions to urgent issues.
• Travel Requirements: Travel within the Tri-State area to service customer locations, with some overnight travel required as needed.
• Work Schedule: Full-time position with a competitive hourly rate, company vehicle provided. Overtime is available, and work hours are Monday to Friday, with varying hours depending on service needs.

Basic Qualifications

• Education: High school diploma or equivalent is required.
• Experience: Minimum of 2 years of field experience in a related role, or a demonstrated strong aptitude for electrical service and repair.
• Communication Skills: Excellent verbal and written communication skills are essential, especially in a fast-paced work environment. Ability to clearly explain technical issues and solutions to customers and team members.
• Professionalism: Ability to interact professionally with customers, colleagues, and supervisors. Must be able to work independently and as part of a team, always maintaining a high level of professionalism.
• Dependability and Organization: Highly dependable with a strong organizational skill set. Must be able to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.
• Technical Proficiency: Proficient in using a variety of hand tools and electrical meters for diagnosing and repairing equipment. Must be skilled in performing repairs using power tools.
• Plumbing Skills: Experience in general plumbing tasks, including installation, maintenance, and repair of plumbing systems.
• Technology Savvy: Comfortable using technology, particularly Salesforce or similar customer relationship management (CRM) systems, to streamline customer processes and enhance interactions. Ability to quickly learn and adapt to new software and tools.
• Must possess a valid driver's license with a clean driving record.
• Successful completion of a background check is required.

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