Member Engagement Representative

Member Engagement Representative

Snap Fitness 24/7 Iowa Colony is seeking friendly, reliable Member Engagement Representatives to be the first face our members see. This is a great part-time opportunity to join a brand-new, locally and veteran-owned club and be part of a founding team. This role reports directly to the Club Manager.

Responsibilities

• Member Check-In Greet members warmly and check them in using our club management system.
• Tours & Sign-Ups Welcome prospective members, give club tours, and support the sign-up process.
• Member Service Answer questions and handle basic member inquiries in a friendly, professional manner.
• Facility Upkeep Keep the entire club, including the front desk, lobby, floor, bathrooms, offices, studio, recovery rooms, and entryways, clean, organized, and welcoming.
• Content Support Occasionally help capture photos or short videos of the club and members (with consent) to support the club's social media presence.
• Administrative Support Assist with light administrative tasks as needed.
• Local Community Outreach & Sponsor Events Support setup, and customer engagement at local and Snap Fitness sponsored events.

Schedule & Club Details

• This is a 24/7 club. Shifts may include early mornings, evenings, and/or weekends.
• Our club operates cashless, all transactions are handled electronically.

Requirements

• A positive, welcoming attitude.
• Minimum 18 years of age.
• High school diploma or equivalent.
• Reliable and punctual.
• Comfortable using customer relationship management software and point-of-sale systems.
• Strong communication skills.

Preferred / A Plus

• Previous fitness industry experience is a plus, but not required, just a genuine interest in people.
• Previous customer service experience.
• Comfortable helping create or appear in social media content is a plus.

Compensation & Benefits

Pay: $13.00$16.00 per hour.

Benefits: Free gym membership, flexible scheduling, annual sales goals based bonuses.

Growth Path: At Snap Fitness 24/7 Iowa Colony, we like to promote from within. This is a ground-floor opportunity with a brand-new, locally and veteran-owned club, with real potential for growth as we expand.

Founded in 2003, Snap Fitness is a fast-growing, world-wide provider of compact, state-of-the-art 24/7 fitness centers. Snap is a fast, convenient, and affordable workout alternative to over-sized, over-priced, and over-crowded health clubs. We feature 24/7 access to cardio and strength-training equipment that truly sets industry standards. With progressive, member-friendly policies that include the elimination of contracts, an ability to freeze memberships for up to three months annually, and the freedom to use any Snap Fitness club in North America, our club represents one of the best high-growth employment choices for today's fitness-oriented job seeker.

Ready to join the supportive Snap Fitness team? We are always posting new job opportunities at our clubs across the country. As a Snap Fitness team member, you'll make a difference in people's lives every day. If you want a job where you can inspire others and help them achieve their health and fitness goals, you've come to the right place. We're looking for outgoing, passionate leaders to join our team!