Logistics dispatcher

Dispatcher - HVAC Service & Preventative Maintenance Base Salary: Up to $70,000 + Full Benefits Reports To: Service Manager

We are seeking a highly organized and customer-focused Dispatcher to join our growing HVAC Service & Preventative Maintenance team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys coordinating technicians, supporting customers, and helping drive operational success.

We offer competitive pay, full benefits, opportunities for growth, and a supportive team environment where your contributions are valued.

What You'll Do

• Schedule and dispatch HVAC technicians based on priority, location, skillset, and availability
• Adjust schedules throughout the day to accommodate emergencies, customer requests, and service changes
• Coordinate preventative maintenance visits and service calls to ensure timely response and high customer satisfaction
• Create, update, and close work orders within the service management system
• Communicate with customers regarding scheduling, service updates, and follow-up needs
• Provide technicians with job details, site access information, service history, and required documentation
• Track open work orders, return visits, warranty calls, and pending parts
• Support billing, documentation accuracy, and technician timekeeping
• Maintain accurate records and assist with service reporting and operational coordination

Qualifications

• 2-5 years of dispatching, service coordination, or administrative experience in HVAC, construction, or a related trade preferred
• Experience with dispatch/service software such as Jonas, XOI, or similar platforms
• Strong communication, multitasking, and organizational skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Basic understanding of HVAC/R terminology and service workflows preferred
• Ability to remain professional, organized, and customer-focused in a fast-paced environment

What We Offer

• Base salary up to $70,000 based on experience
• Comprehensive benefits package including medical, dental, vision, paid time off, and holidays
• Stable, year-round employment with a growing company
• Supportive team culture and advancement opportunities

If you are dependable, detail-oriented, and enjoy coordinating people and operations in a fast-moving service environment, we encourage you to apply.

salary: $52,000 - $73,200 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Schedule and dispatch technicians based on skillset, priority, and availability
• Adjust schedules throughout the day for delays, emergencies, call-ins, or customer changes
• Optimize routes and workloads to improve response times and productivity
• Coordinate building access requirements and send appointment confirmations
• Create, update, and close work orders within the service management platform
• Ensure all job documentation is complete, including notes, photos, materials, and time entries
• Track open jobs, return visits, warranty calls, pending parts, and follow-up needs
• Receive and process service requests via phone, email, and customer portals
• Provide customers with updates, confirmations, and post-service follow-up communication
• Address routine customer concerns and escalate complex issues as needed
• Provide technicians with job details, site instructions, history, and required documentation
• Track technician status and progress throughout the workday
• Assist with purchasing requests, parts coordination, and scheduling return visits
• Maintain accurate filter and belt lists within maintenance agreement work orders
• Support technician compliance with documentation and timekeeping requirements
• Maintain accurate records in dispatch and CRM systems
• Support billing by verifying completed work, materials used, and labor hours
• Assist with warranty tracking, inventory coordination, and service reporting

The essential functions of this role include:

• working in a smoke free environment

Skills

• Customer Service
• Dispatching
• Office Administration

• HVAC
• Call Center Support
• Sales
• Scheduling

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.