Quality Analyst

Job Title: Quality Analyst
Location: 3275 Bennett Creek Avenue, Frederick, MD 21704 Onsite 5 days a week
Duration: 6 months
Experience Required: 6-8
Request ID:86656-1

Role Descriptions:
Role Summary The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.Key ResponsibilitiesQuality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls
Essential Skills: Manual Tester

Skills: Manual Testing Processes and Management~Functional Testing

Top 3 Required Skills:
1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)

Top 3 Preferred Skills:
1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies
Education Requirements:
• Bachelor's degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
• 5-10+ years in Manual Testing / Quality Assurance